Kevin Seneviratne
Melbourne,Australia
Summary
Highly organised and detail-oriented professional with over 10 years of experience in customer service and administrative roles. Proven ability to manage multiple tasks under tight deadlines while maintaining a high level of accuracy and efficiency. Exceptional communication and interpersonal skills, with a strong track record of resolving customer complaints and enquiries in a timely and professional manner. Adept at data entry, record keeping, and utilising MS Office Suite to streamline administrative processes. Committed to providing excellent customer service and fostering positive relationships with clients and colleagues.
Overview
6
6
years of professional experience
Work History
Customer Experience Officer
City of Monsh
Glen Waverley, VIC
12.2024 - Current
- Assisted customers with inquiries and resolved product-related issues.
- Processed customer orders using company-specific software tools efficiently.
- Managed customer accounts and maintained accurate records in the database.
- Collaborated with team members to improve service delivery and response times.
Customer Experience
Real ICT
Mount Waverley, Australia
09.2023 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
Customer Experience Officer
Monash City Council
Oakleigh, Australia
11.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Administrative Officer
Strata Management Victoria
Narre Warren, Australia
07.2019 - 11.2022
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
Business Development Manager
Optus Business Centre
Blackburn, Australia
06.2019 - 01.2022
- Developed and implemented strategies for expanding customer base and increasing sales.
- Analyzed market trends to identify new business opportunities.
- Identified potential customers, established relationships, and negotiated contracts.
- Created presentations to demonstrate the value of products and services to prospective clients.
- Conducted research on industry trends, competitive landscapes, and customer needs.
Education
Diploma - Business Administration
MCI Institute
Melbourne, VIC01.2015
High School Diploma -
St. Peter's College Cranbourne/Frankston Road
Melbourne, VIC01.2013
Diploma - Hospitality Management
William Angliss Institute
01.2013
Skills
- Documentation and control
- Database Administration
- Database Management
- Schedule Maintenance
- Calendar Management
- Account updating
- Inbound and Outbound Calling
- Call Management
- Consultative Sales
- Complaint resolution
- Customer Service
- Data Entry
- Cash Handling
- Document Preparation
- Policy Enforcement
- Sales Support
- True team player
- Tenant relations
- Negotiation
- Door-to-door sales
- Deal negotiation
- Sales process
- Complaint Handling
References
- Paul Dobbs, Sales Director, Real ICT, 0400 242 280
- Ethan Lim, Senior, Monash City Council, 0428 936 039
Timeline
Customer Experience Officer
City of Monsh
12.2024 - Current
Customer Experience
Real ICT
09.2023 - Current
Customer Experience Officer
Monash City Council
11.2022 - 09.2023
Administrative Officer
Strata Management Victoria
07.2019 - 11.2022
Business Development Manager
Optus Business Centre
06.2019 - 01.2022
Diploma - Business Administration
MCI Institute
High School Diploma -
St. Peter's College Cranbourne/Frankston Road
Diploma - Hospitality Management
William Angliss Institute