Summary

Overview

Work History

Education

Skills

Certification

ADDITIONAL SKILLS

Portfolio

Timeline

Kevin Serplet

Orange,NSW

Summary

Conscientious, enthusiastic, determined, friendly, reliable, honest, patient, excellent communication skills, sympathetic, attention to detail, quick learner, organised, neat and tidy appearance

Overview

years of professional experience

Certification

Work History

Commercial Coach Driver

Australia Wide Coaches

Orange, NSW

11.2024 - 01.2026

Operated large coach vehicles safely across diverse routes, ensuring passenger comfort and adherence to schedules.
Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly during trips.
Maintained vehicle cleanliness and performed pre-trip inspections to ensure compliance with safety regulations.
Collaborated with team members to coordinate logistics for group travel, enhancing operational efficiency.
Monitored road conditions and navigated effectively to optimize travel time while ensuring safety standards.
Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
Maintained accurate logs of travel information, including mileage and expenses for accurate recordkeeping.
Provided clear communication regarding trip details to ensure passenger understanding of schedules and expectations.
Collaborated with dispatchers effectively, adjusting routes as needed to accommodate unforeseen circumstances or scheduling changes.
Assisted passengers with special needs, providing necessary accommodations for a comfortable journey.
Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
Managed emergency situations calmly, ensuring the well-being of passengers and minimizing disruptions.
Navigated road construction detours smoothly, minimizing delays while still prioritizing safety on the roadways.
Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
Increased repeat business through friendly interactions and building rapport with passengers during trips.
Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
Supported event transportation logistics by coordinating closely with event organizers regarding pick-up/drop-off locations and timing requirements.

Commercial Bus Driver

Orange Buslines

Orange, NSW

07.2024 - 11.2024

Ensured passenger safety by adhering to all traffic regulations and company protocols.
Conducted pre-trip inspections to maintain vehicle safety and compliance with regulatory standards.
Navigated routes efficiently, adapting to changes in traffic conditions and schedules.
Provided excellent customer service by assisting passengers with inquiries and addressing concerns promptly.
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.

Administration / Accounts

Dynamic Performance Systems

Kelso, NSW

03.2024 - 06.2024

Administration
Customer liaison
Office Duties
Maintaining employee data bases
Ordering and invoicing through Zero
Inventory stock ordering
Receiving and invoicing
Inventory control
Updating Records
Updating Spreadsheets
Driving to suppliers to pick up stock
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Administration

PHE Industrial Electrical Contractors

Bathurst, NSW

05.2023 - 03.2024

Administration
Customer liaison
Office Duties
Maintaining employee data bases
Ordering and invoicing through Myob
Inventory stock ordering
Receiving and invoicing
Inventory control
Updating Records
Updating Spreadsheets
Driving to suppliers to pick up stock

Commercial Bus Driver

Bathurst Bus lines

Bathurst, NSW

09.2021 - 05.2023

Driving Commercial buses
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Conducted pre-trip inspections of bus for safe operation.
Acted calmly, productively and professionally under pressure for helpful emergency response.
Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Communicated regularly with central dispatch teams to report delays and route changes.
Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Received excellent customer reviews for friendly, punctual transport services.
Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.

Warehouse Manager

Advance Global

Parkes, NSW

04.2021 - 08.2021

Stock Control of inventory
Preparation of dispatch and receivables
Redesigned the warehouse
Data entry
Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
Managed inventory control systems, optimizing stock levels and reducing discrepancies.
Implemented process improvements that increased order fulfillment speed and accuracy.
Coordinated logistics with suppliers, streamlining shipping schedules and reducing delays.
Led cross-functional teams in achieving operational targets and maintaining high-quality standards.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Increased warehouse efficiency by implementing new inventory management systems and procedures.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Streamlined operations for faster order processing by updating warehouse layout and organization.
Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Collaborated closely with sales department to address any issues related to product availability or shipment delays.
Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

Administrator

SCT Logistics

Parkes, NSW

09.2020 - 04.2021

Data Entry
Performed data analysis
Performed statistical data analysis using SAP
Showed data analysis in regular meetings for creating new programs
Streamlined office procedures to enhance operational efficiency and support logistics functions.
Developed and maintained filing systems for accurate documentation of inventory and shipment records.
Managed vendor relationships, negotiating terms to improve supply chain effectiveness and cost-efficiency.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Reduced overhead costs through careful budget management and resource allocation.
Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Streamlined invoice processing, reducing average payment turnaround time.

Commercial Bus Driver

Western Road Liners

Parkes, NSW

03.2019 - 04.2021

Driving Commercial buses
Monitored vehicle performance and reported maintenance issues to ensure operational efficiency.
Implemented strategies to improve on-time performance, enhancing overall service reliability.
Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Retained bus system, route and stop knowledge for informative customer advice.
Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly.
Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.

Service Centre Administrator

Weir Minerals

Parkes, NSW

01.2011 - 01.2019

Inventory Stock Control/Ordering
Booking Accommodation
Car Hire Booking
Receiving and invoicing
Maintaining employee data bases
Employee Inductions
Preparing Wages
Employee Hours Utilisation
Stocktaking procedures
Quality control
Forklift operating
SAP computer operations
Email and internet
Customer liaisons
Office Duties
Booking In Jobs
Fork-Lift Driving
Managed daily administrative operations to ensure efficient workflow and compliance with company policies.
Coordinated communication between departments to enhance collaboration and streamline processes.
Implemented document management systems to improve accessibility and reduce retrieval times.
Developed training materials for new staff, fostering a knowledgeable workforce and improving onboarding efficiency.
Oversaw inventory management, ensuring accurate tracking of supplies and timely reordering processes.
Led initiatives to optimize office procedures, resulting in improved operational efficiency and reduced costs.
Analyzed administrative processes, identifying areas for improvement and driving strategic initiatives for enhanced productivity.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Improved employee productivity with effective time management strategies for daily tasks.
Managed scheduling for executive staff to ensure optimal time management and productivity.
Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.

Warehouse Manager

Transtank

Parkes, NSW

01.2007 - 05.2011

Inventory stock ordering
Receiving and invoicing
Inventory control
Stocktaking procedures
Quality control
Forklift operation
SAP computer operations
Specialised computer operations
Email and internet connection
Customer liaison
Fork-Lift Driving
Developed training programs for new employees, enhancing onboarding processes and team effectiveness.
Fostered a culture of continuous improvement through regular feedback sessions and team engagement initiatives.
Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Communicated regularly with cross-functional teams to improve coordination between departments.
Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Coordinated driver dispatch to accomplish daily delivery requirements.
Organized records of vehicles, schedules and completed orders.
Reviewed and negotiated contracts with carriers to optimize shipping costs.
Promoted brand at industry events and through ongoing networking efforts.
Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
Managed inventory control systems, optimizing stock levels and reducing discrepancies.

Education

High School Diploma -

St John's Park High School

St Johns Park, Sydney

01-1982

Skills

Safe driving
Punctuality

Defensive driving
Traffic laws adherence

Certification

Frontline Management – Certificate IV BSB4087
Transport and Distribution - Certificate I - Cert No: 12506
Warehousing and Storage - Certificate III - Cert No: 0240
Forklift Licence - Cert No: N-0307630/1
Front-End Loader Licence - Cert No: N-0307630/1
HR Truck Licence – 9416BP
OH & S White Card - No: CG101049936SEQ1

ADDITIONAL SKILLS

Authorised Bus Driver – HB 3818
Working With children Check Number WWC0276042E
National Police Certificate NCHRC-2019-13489

Portfolio

BSB4087 - Cert IV in Frontline Management

Cert I Transport & Distribution (Road Transport)

Cert III Transport & Distribution (Warehousing & Storage)