Kevin Tran
Carnarvon,WA
Summary
Enthusiastic team player with years of experience in customer service, sales, and merchandising. Proven track record of exceeding sales goals, maintaining excellent customer service, and providing efficient operations support. Possessing strong communication and interpersonal skills, as well as a passion for creating a positive customer experience. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service, Retail Sales and Cashier IGA
Craig
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
RETAIL SALES ASSOCIATE BP
Carnarvon, WA
03.2022 - 04.2023
- Developed an in-depth knowledge of the store's products and services
- Promoted sales by setting up displays and organizing and arranging merchandise
- Processed returns and exchanges in accordance with company policies
- Encouraged customers to sign up for store loyalty programs
- Engaged customers in friendly and professional dialogue about product needs
- Trained staff to provide excellent customer service to challenging customers
- Mentored junior team members and managed employee relationships
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge.
WAITER St Mary's Star of the Sea Catholic School
Carnarvon, WA
07.2016 - 07.2016
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
HIGH SCHOOL DIPLOMA -
Girrawheen Senior High School
11.2018
HIGH SCHOOL DIPLOMA -
Saint mary star
11.2016
Skills
- Issue Refunds
- Retail Support
- Customer Assistance
- Upselling Strategies
- Payment Processing
- Credit And Cash Transactions
- Time Management
- Retail Sales
- Complaint Management
- Transaction Processing
- Customer Service
- Returns Processing
- POS Systems
- Cash Handling
- Staff Training
- Cleaning and Sanitizing
- Cash Register Systems
- Staff Mentoring
Certification
Certificate II business
Languages
Vietnamese
JENNIFER JACOMELLI
Bp Outback, Manager, (042) 860-8140, jen.jac@biabond.com
volunteer experience
WAITER, Carnarvon, WA, Saint Mary's, Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required., Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Craig
IGA Manager, Store Owners, 0427930190
Timeline
Customer Service, Retail Sales and Cashier IGA
Craig
05.2023 - Current
RETAIL SALES ASSOCIATE BP
Carnarvon, WA
03.2022 - 04.2023
WAITER St Mary's Star of the Sea Catholic School
Carnarvon, WA
07.2016 - 07.2016
HIGH SCHOOL DIPLOMA -
Girrawheen Senior High School
HIGH SCHOOL DIPLOMA -
Saint mary star
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