Kevin Trang
Melbourne
Summary
Professional with strong background in customer relations, adept at resolving inquiries and ensuring satisfaction. Known for effective teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and maintaining positive customer experience. Reliable and responsive to changing needs and priorities.
Overview
7
7
years of professional experience
Work History
Customer Service Attendant
Crown Melbourne
02.2024 - 08.2025
- Giving exceptional customer service and giving patrons all required information
- Following compliance procedures with gaming machines
- Understanding policies about Responsible Gambling and RSA
- Dealing with conflict professionally and ensuring all parties are satisfied with the outcome
- Answering external calls through the phone and referring them to the correct department
- Reporting and fixing minor machine faults
- Maintained detailed records of customer interactions and transactions with accurate documentation.
- Provided exceptional customer service, including addressing customer complaints and inquiries in a timely manner.
- Developed deep understanding of products and services offered by the company.
- Initiated follow up procedures for customers not satisfied with their purchase experience.
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
Retail Supervisor
Stateside Sports
09.2022 - 05.2023
- Handling POS software efficiently
- Managed daily opening and closing procedures, including cash handling, banking deposits and reconciliation of financial records.
- Proficiency in cash handling with SOD and EOD tasks
- Customer facing skills
- High understanding of KPI's and product knowledge
- Exceptional customer service
- Resolved customer service escalations in-person and by phone.
- Supervised staff members to ensure compliance with company policies and regulations.
- Monitored performance metrics to help achieve or exceed store goals.
Duty Manager & Service Supervisor
Coles
10.2018 - 06.2022
- Assisting customer transactions, striking conversations, and building rapports
- Ensuring all team members are aware of daily objectives and tasks
- Consistently achieving targets at a high level and producing revenue
- Referring customers to other departments if needed through PA systems or physical guidance
- Handling aggressive customers in a suitable and professional manner
- Delegating co-workers and myself to ensure tasks and goals are met
- Answering phone calls from customers and delegating to other departments
Glazier
Goodman Glass
09.2021 - 06.2022
- Measuring and cutting Glass
- Negotiating with clients
- Taking careful measurements before installing glass panels
- Using hardware and tools (Drills, Drop saws etc)
- Calculating measurements/costs
- Conversing with clients to ensure final product is what is wanted
Crew Trainer
McDonalds
03.2018 - 02.2019
- General greetings and manners to customers
- Creating positive friendships and positive relationships with customers
- Tidying up the workplace to ensure all sections are presentable and not cross-contaminated
- Ensuring all products are made to the correct procedural standard
- Working alongside peers to achieve all goals
Education
Bachelor of Applied Science -
RMIT
02.2023
Graduate VCE - English, Business Management, Economics, Music and Further
Braybrook Secondary College
10.2020
Skills
- Communication
- Customer Service
- Active Listener
- Team Skills
- Problem Solving
- Computer Skills
- Time management
- Multitasking and organization
- Adaptability and flexibility
- The skill to learn more skills
- Complaint handling
- CRM software
- Critical thinking
LANGUAGES
Vietnamese - Advanced
Teo Chew (Chinese) - Fluent
Interests
- Enjoy participating in MMA for overall physical and mental well-being
- Playing Sports
- Artificial Intelligence (AI) and Machine Learning
- Video Gaming
- Cooking
Hobbies and Interests
Mixed Martial Arts, Musician, Fight Coach, Reading, General Socialising
Timeline
Customer Service Attendant
Crown Melbourne
02.2024 - 08.2025
Retail Supervisor
Stateside Sports
09.2022 - 05.2023
Glazier
Goodman Glass
09.2021 - 06.2022
Duty Manager & Service Supervisor
Coles
10.2018 - 06.2022
Crew Trainer
McDonalds
03.2018 - 02.2019
Graduate VCE - English, Business Management, Economics, Music and Further
Braybrook Secondary College
Bachelor of Applied Science -
RMIT
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