Kevin Wyllie
Upper Coomera,QLD
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
13
13
years of professional experience
Work History
Manager
Mano's Italian Restaurant & Bar
Paradise Point Gold Coast, QLD
10.2021 - 05.2024
- Ensured compliance with regulatory requirements and industry standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 12 employees, ensuring high productivity and excellent customer service.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bartender/Barista Shift Supervisor
Mano's Italian Restaurant & Bar
Paradise Point Gold Coast, QLD
07.2011 - 10.2021
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, handled inventory, regulation compliance, and customer relationships.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Greeted guests with friendliness and professionalism.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
Certificate IV in Hospitality -
Page Institute
Gold Coast, QLD04-2024
RSA Certificate
Barista Course
Skills
- Task delegation
- Inventory management
- Team leadership
- Staff management
- Time management
- Customer relationship management (CRM)
- Shift scheduling
- Complex Problem-solving
Timeline
Manager
Mano's Italian Restaurant & Bar
10.2021 - 05.2024
Bartender/Barista Shift Supervisor
Mano's Italian Restaurant & Bar
07.2011 - 10.2021
Certificate IV in Hospitality -
Page Institute
RSA Certificate
Barista Course
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