Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevin Yip

Summary

Dynamic Inflight Guest Service Agent at Qantas Airways, adept at enhancing passenger satisfaction through exceptional service and emotional intelligence. Promoted to First and Business cabin roles.


Proven expertise in treatment planning and cupping therapy as a Senior Remedial Therapist, fostering trust and achieving high client retention. Committed to professionalism and maintaining a safe, welcoming environment for all.


Overview

23
23
years of professional experience

Work History

Inflight Guest Service Agent

Qantas Airways Pty Ltd
09.2002 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Educated passengers about emergency safety usage during safety demonstrations, ensuring comprehension of critical procedures.


Senior Remedial Therapist

Health Space
02.2022 - 03.2025
  • Treated and assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
  • Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities and wellbeing tidbits.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.


Education

Certificate IV - Mental Health

TAFE Digital - AOD Mental Health
TAFE NSW
12-2025

Certificate of Completion - Massage Movement Release

Myofascial Sports Cupping
11-2023

Certificate of Attainment - Hot Stones

TAFE Blue Mountains
NSW
10-2023

Advance Diploma - Remedial Massage

TAFE NSW
Tafe Randwick
12-2021

Certificate IV - Swedish Massage

TAFE NSW
Randwick
07-2020

Level 1 Statement of Attainment - Lomi Lomi Massage

Amanda Lee Christensen
Wild Hearts
02-2015

Certificate of Completion - Thai Reflexology

Wat Pho Temple
Bangkok Thailand
09-2008

Certificate of Completion - Thai Body Massage

Wat Pho Temple
Bangkok Thailand
09-2007

Skills

  • first aid
  • sales/business
  • cultural diversity
  • Client relations
  • Pain management
  • energy healing
  • Emotional intelligence
  • sports myofascial cupping
  • remedial / deep tissue/ sports/ relaxation/ hot stones

    • thai body/ thai reflexology

Accomplishments

    Sky diving Feb 2025

    City of Sydney Homeless day 2023

    Harbour Bridge Climb 2020

    Spiritual Ayahuasca Ceremony 2017

    10 day Vipassana Silent Meditation 2016

Timeline

Senior Remedial Therapist

Health Space
02.2022 - 03.2025

Inflight Guest Service Agent

Qantas Airways Pty Ltd
09.2002 - Current

Certificate IV - Mental Health

TAFE Digital - AOD Mental Health

Certificate of Completion - Massage Movement Release

Myofascial Sports Cupping

Certificate of Attainment - Hot Stones

TAFE Blue Mountains

Advance Diploma - Remedial Massage

TAFE NSW

Certificate IV - Swedish Massage

TAFE NSW

Level 1 Statement of Attainment - Lomi Lomi Massage

Amanda Lee Christensen

Certificate of Completion - Thai Reflexology

Wat Pho Temple

Certificate of Completion - Thai Body Massage

Wat Pho Temple

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Kevin Yip