Kevina Gibbs

• Maintained hand sanitizer and cleaning supplies to comply with cleaning protocols.
• Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
• Completed sweeping, mopping, and window-cleaning.
• Streamlined weekly cleaning schedule for [Number] employees.

• Provided outstanding customer service.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers..
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Streamlined the checkout process for faster service and improved customer experience.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Performed cash, card and check transactions to complete customer purchases.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Emptied trashcans and transported waste to collection areas.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Responded immediately to calls from personnel to clean up spills and wet floors.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Enhanced customer satisfaction by providing timely and accurate product information.

• Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers.
• Processed sales transactions quickly and accurately, reducing wait times for customers at the register.
• Greeted customers warmly upon entry, setting a positive tone for their shopping experience from the start of their visit.
• Maintained store cleanliness and organization, creating a welcoming environment for shoppers.
• Participated in promotional events or seasonal campaigns to drive sales growth and attract new customers to the store.
• Collaborated with team members to achieve sales targets and support overall store success.
• Supported inventory management efforts by restocking shelves promptly and conducting regular inventory checks for accuracy.
• Provided exceptional service during high-volume periods, maintaining composure under pressure while delivering positive customer experiences.
• Developed strong product knowledge through regular training sessions and independent research.
• Built rapport with repeat clientele, fostering loyalty through attentive service tailored to individual preferences or needs over time.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Held weekly team meetings to inform team members on company news and updates.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
• Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
• Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
• Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
• Collaborated with families to provide support and resources for youth development and wellbeing.
• Promoted a safe and welcoming environment, leading to increased participation in programs and services.
• Utilized creative arts therapy modalities like painting or music expression sessions allowing emotional release amongst participants.
• Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
• Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
• Assisted in the planning and execution of special events, creating memorable experiences for youth members.
• Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
• Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
• Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
• Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Supervised youth in residential and community-based programs to minimize risks and offer support.
• Supported and mentored students in developing skills to become successful in community.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Facilitated youth development and leadership programs for young people from diverse backgrounds.
• Monitored progress towards service plan goals.
• Developed and implemented programs to engage and empower underserved populations.
• Assisted in conducting needs assessments to identify key areas of service needs.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
• Created and updated records and files to maintain document compliance.
• Answered incoming phone calls pleasantly directed calls to appropriate personnel.
• Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.