Kevin Brialy Fernando
Dayton
Summary
As both a former international student and a higher education professional, I fully understand the international student journey and am driven to improve processes using my own experiences. I started as a Communications Officer at ECU, moving into senior admissions and global partner management roles. Now, as an International Account Coordinator, I work with offshore Regional Managers and in-country reps to align recruitment efforts. With expertise in student lifecycle management, stakeholder engagement, and process improvement, I’m passionate about enhancing student experiences and driving institutional success.
Overview
4
4
years of professional experience
Work History
International Account Coordinator
Edith Cowan University
01.2025 - Current
- Manage international admissions, ensuring compliance with immigration regulations
- Agent contract management
- Coordinate international student recruitment, marketing, and outreach strategies
- Organize orientation programs and cultural events for international students
- Oversee budgets for international programs, ensuring financial compliance
- Track recruitment efforts, analyze trends, and prepare reports for stakeholders
- Collaborate across departments to streamline international student services
- Ensure accurate data management and reporting for international programs
International Partner Performance Coordinator
Edith Cowan University
10.2024 - 01.2025
- Manage third-party partnerships and external stakeholder relationships
- Create and negotiate contracts with external partners
- Oversee partner performance, ensuring compliance with agreed standards
- Develop and implement communication schedules for student journey management
- Coordinate data reporting and analysis related to external partnerships
- Manage surveys conducted by external partners, ensuring quality and relevance
- Monitor and report on key performance indicators (KPIs) for partner activities
- Ensure alignment of partner activities with institutional goals and objectives
- Recruit student volunteers for participation in recruitment activities and events
Senior Admissions Officer
Edith Cowan University
11.2022 - 09.2024
- Created and managed Confirmation of Enrolment (COE), variations, and terminations using PRISMS
- Ensured compliance with ESOS regulations and assessed international applications for AQF equivalency through NOOSR/CEP (Country education profiles)
- Trained and managed casual staff, overseeing workload and performance in Salesforce
- Expert in CRM systems (Salesforce, Calista), Excel, Power BI, and Microsoft Forms for reporting and survey data collection
- Collaborated with internal departments (Student Hub, Student Guild, schools) to organize student events like orientation and campus tours
- Represented ECU at external events, promoting courses and delivering presentations
- Created offer templates using Microsoft Word for efficient communication with applicants
Communications Officer
Edith Cowan University
09.2020 - 11.2022
- Managed communication strategies for student inquiries, recruitment, and offer conversions
- Coordinated cross-departmental communication efforts to ensure consistency and clarity
- Delivered clear and effective messaging to students, faculty, and staff through various channels
- Supported the development of FAQs and informational resources to streamline student support
- Engaged with students directly, addressing their needs and ensuring prompt responses to inquiries
- Monitored and analyzed communication effectiveness, adjusting strategies to improve engagement and outcomes
Education
Bachelor of Commerce - Marketing Management
Edith Cowan University
Perth, WA01-2021
IELTS Teacher Training -
British Council
Sri Lanka01-2019
Advanced Diploma of Business - Marketing
Australian College of Business And Technology ACBT
Sri Lanka11-2018
Skills
- Partner and client relationship management
- Negotiation and conflict resolution
- Performance management and contract creation
- Event coordination and logistics
- Report writing and presentations
- Student support and advising
- Enrollment and course counseling
- Recruitment strategies
Software Skills
- CRM Systems: Salesforce, Calista
- Data Analysis & Reporting Tools: Power BI, Excel
- Survey & Form Tools: Microsoft Forms
- Student Management & Compliance Tools: PRISMS
- Document Creation: Microsoft Word
- Collaboration & Communication: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Timeline
International Account Coordinator
Edith Cowan University
01.2025 - Current
International Partner Performance Coordinator
Edith Cowan University
10.2024 - 01.2025
Senior Admissions Officer
Edith Cowan University
11.2022 - 09.2024
Communications Officer
Edith Cowan University
09.2020 - 11.2022
Bachelor of Commerce - Marketing Management
Edith Cowan University
IELTS Teacher Training -
British Council
Advanced Diploma of Business - Marketing
Australian College of Business And Technology ACBT
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