KEVIN CLAIRE P. ROSARIO
Magsingal,Philippines
Summary
Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Committed with skills for multitasking and managing time well. Collaborative team player with strong clinical and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Aged Care Worker/Disability Support Worker
Providence Health & Services
01.2020 - 01.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Conferred with supervisor to discuss patient condition and medical care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Hospitality Worker/Restaurant Team Member
District 8 Cabramatta
01.2019 - 01.2020
- Collaborated with various team members to meet guests' requests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
Call Center Receptionist
Probe
01.2016 - 06.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
BPO Receptionist
Hibu
01.2015 - 06.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
Education
Certificate IV in Disability Support - Disability Studies
Nurse Training Australia
Nurse Training Australia - Burwood04.2021
Certificate IV in Hospitality Management - Hospitality
Global Institute
Sydney, NSW01.2020
Bachelor of Science - Hotel Management
Saint Louis University, Baguio City
BS In Hotel And Tourism Management03.2013
High School Diploma -
Saint William Institute
Magsingal Ilocos Sur03.2009
Skills
- Verbal and Written Communication Skills
- Process Transactions
- Hospitality Management
- Concierge Support
- Time Management
- Managing Multiple Tasks
- Food and Beverage Service
- Customer and Client Relations
- Business Operations Understanding
- Customer Service
- Computer Savvy
Accomplishments
Date of Birth : January 5, 1993
Place of Birth : Magsingal, Ilocos Sur
Citizenship : Filipino
Civil Status : Single
Religion : Roman Catholic
Sex : Female
Additional Information
References:
Available upon request
Timeline
Aged Care Worker/Disability Support Worker
Providence Health & Services
01.2020 - 01.2022
Hospitality Worker/Restaurant Team Member
District 8 Cabramatta
01.2019 - 01.2020
Call Center Receptionist
Probe
01.2016 - 06.2017
BPO Receptionist
Hibu
01.2015 - 06.2016
Certificate IV in Disability Support - Disability Studies
Nurse Training Australia
Certificate IV in Hospitality Management - Hospitality
Global Institute
Bachelor of Science - Hotel Management
Saint Louis University, Baguio City
High School Diploma -
Saint William Institute
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