Kevin Quoc Cuong Pham
Hinchinbrook
Summary
Developed leadership and strategic planning skills in fast-paced business environment. Demonstrated expertise in financial management and customer relations, ensuring operational efficiency and client satisfaction. Seeking to transition into new field, leveraging these transferrable skills to drive success in a different industry.
Overview
9
9
years of professional experience
Work History
Small Business Owner
PKTUTORING
01.2016 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Education
Masters in Finance - Finance
University of Technology Sydney
Sydney, NSW2022
Bachelor of Business - Finance
University of Technology Sydney
Sydney, NSW2016
Skills
- Small business operations
- Planning and execution
- Team leadership
- Sales tracking
- Scheduling
- Employee motivation
- Proficient in Xero, MYOB and Excel
- Customer service
- Decision-making
Accomplishments
- PKTUTORING was a finalist for the Local Business Awards in 2020
- Achieved an exponential growth in customer and employee satisfaction after implementing a feedback system
- Used Microsoft Excel to develop a scheduling system and to predict revenue growth
Languages
Vietnamese
Native or Bilingual
Timeline
Small Business Owner
PKTUTORING
01.2016 - Current
Masters in Finance - Finance
University of Technology Sydney
Bachelor of Business - Finance
University of Technology Sydney
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