Kevork Yezekellian
Edmonson Park,NSW
Summary
Accomplished Sanctions Analyst and Customer Service professional with a proven track record at CBA, enhancing operational efficiency and customer satisfaction. Expert in analytical thinking and Microsoft Office, I streamlined processes, significantly improved forecasting accuracy, and fostered strong relationships, leading to notable service improvements. Renowned for exceptional time management and communication skills, I consistently deliver results beyond expectations.
Overview
9
9
years of professional experience
Work History
Sanctions Analyst
CBA
03.2020 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Reduced errors in data entry, instituting rigorous quality control checks.
Customer Service Direct Banking
CBA
03.2018 - 03.2020
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
Customer Service
Visy Board
01.2016 - 01.2018
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed exceptional customer service and communication skills.
- Provided excellent customer service, addressing member needs promptly and courteously.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Improved overall client satisfaction by consistently providing exceptional customer service.
Education
Bachelor of Arts - Marketing
UWS
Parramatta, NSW08-2014
High School Diploma -
St Johns Park High School
St Johns Park 12-2010
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Sanctions Analyst
CBA
03.2020 - Current
Customer Service Direct Banking
CBA
03.2018 - 03.2020
Customer Service
Visy Board
01.2016 - 01.2018
Bachelor of Arts - Marketing
UWS
High School Diploma -
St Johns Park High School
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