Keya Priyambada

Adaptable MBA skilled in enhancing stakeholder satisfaction through design thinking and analytics. Excellent communicator with cultural intelligence, adept at refining requirements to optimize customer journeys in service-based industries. Results-oriented with a passion for continuous learning and innovation with track record of success across wide range of industries.

Standardized Letter Templates(Home loan Servicing Consultant)

• Worked closely with legal, compliance, and customer service teams to create templates that meet regulatory requirements and enhance CX.
• Conducted Business Impact Assessment, Operation Risk Assessment and technical feasibility workshops with product owner, gaining approval from process leads, subject matter experts (SMEs), and change specialists.
• Secured approval from legal, compliance teams, and Mortgage product support to finalize templates.

Letter of Offer by E-Sign Steps in Automated Signature Workflow(Home loan Servicing Consultant)

• Conducted process analysis to identify bottlenecks and inefficiencies, proposing and implementing solutions to enhance turnaround time and accuracy.
• Facilitated workshops with Mortgage product support, offshore SMEs, and process owners to determine Design Validation Framework requirements.
• Coordinated with IT and legal teams to ensure adherence to electronic signature regulations and data security standards.
• Updated process documents and conducted training for all affected staff to ensure seamless implementation and understanding.

Improved Bank Initiated Renewal Process(Home loan Servicing Consultant)

• Introduced automatic reminder emails four months in advance to enhance customer communication.
• Collaborated in workshops with Progress Payment, Mortgage Product Support, and Change teams on increased renewal requests for Bank Initiated Renewal.
• Obtained approvals, conducted Business Impact and Pre-Operational Risk Assessments.
• Implemented changes, updated process documents, and trained staff for effective adoption.

Salesforce Consulting (Junior Consultant for a Darwin-based Non-Profit)

• Collaborated with stakeholders(MIRO) to design tailored fields and Objects and configure workflows(Salesforce).
• Managed seamless data migration and conducted comprehensive staff training sessions using Data Import Wizard(CSV/Excel)
• Prepared technical documents, including RAID (Risk, Assumptions, Issues, Dependencies) maintenance(SharePoint)
• Developed a data dictionary to ensure consistency and clarity in data management(Confluence).
• Assisted in sprint showcases(MS PowerPoint) to demonstrate project progress(JIRA) and achievements.

WhatsApp Pay and Canteen Ordering System(Assignment)

• Captured requirements for CBAP Projects on WhatsApp Pay and Canteen Ordering system.
• Prepared deliverables including As-is and Future Process Maps, context diagram , Stakeholder list, Activity Diagram, ER diagram, Business Requirement Documents, and Wireframes (Lucid Charts).
• Created annual report Dashboard using Microsoft Excel for enhanced data visualization.

Capstone Consulting Project(MBA Student)

• Conducted consulting project for Rittal Systems Ltd, Canada, as part of MBA Capstone Subject.
• Analyzed branding and competitors using marketing analysis models and qualitative research via Qualtrics.
• Applied design thinking tools to identify company challenges and gaps.
• Utilized consulting toolkits to propose solutions and deliver client briefings, resulting in recognition for best consulting reports in 2021 from RMIT.

Covid Grocery Online Market (Duty Manager)

• Initiated online delivery platforms for groceries at Independence grocery retailer in response to market shifts pre-pandemic.
• Conducted Primary and Secondary Research, industry and competitor analysis, SWOT analysis, and perceptual mapping.
• Achieved an average bi-weekly sales of $10,000 since June 2020, reflecting successful adaptation to market dynamics.

Design and Preparation of 3D Models(Graduate Trainee Engineer)

• Designed 3D models for TCE building in Kolkata using Smart Instrumentation for cable and conduit Schedule, instrument, and valve schedules.
• Utilized AutoCAD for control room design and placement of instruments (flow, pressure, temperature, and level) in Mechanical Drawings.
• Employed Autodesk Plant 3D for scaling and 3D designs of instruments, integrating with other departments.

• Salesforce Associate (Salesforce)
• JIRA Fundamentals (Atlassian)
• Lean Six Sigma Green Belt (ANZ)
• Lean Six Sigma Yellow Belt (ANZ)
• Business Analytics with Excel (Simplilearn)
• Power BI Essential training (LinkedIn)
• Certified Business Analysis Professional (Simplilearn)