Keya Priyambada

Adaptable MBA skilled in enhancing stakeholder satisfaction through design thinking and analytics. Excellent communicator with cultural intelligence, adept at refining requirements to optimize customer journeys in service-based industries. Results-oriented with a passion for continuous learning and innovation.

• Led end-to-end Salesforce implementation for a Darwin based Non-For-Profit, from requirement gathering to ongoing support. Collaborated with stakeholders to understand needs, designed tailored solutions, configured workflows, managed data migration, conducted staff training, and provided post-implementation support for optimized system performance.
• Captured requirements for CBAP Projects on WhatsApp Pay and Canteen Ordering system and prepared various deliverables like As-is and Future Process Maps, context diagram, Stakeholder list, Activity Diagram, ER diagram, Business Requirement Documents and Wireframes Created Dashboard for annual report using Microsoft Excel.
• Design and preparation of 3D models for the upcoming TCE building at Kolkata as a part of graduate training using Smart Instrumentation (SPI) for cable and conduit Schedule, instrument, and valve schedule; AutoCAD for control room design and locate instruments (flow, pressure, temperature, and level) in Mechanical Drawings; Autodesk Plant 3D to design and scale 3D instruments and further using it for rendering in Navisworks in collocation with Mechanical, Civil and Electrical departments. The team assisted TATA Consulting Engineers in-house design of upcoming building, avoiding thousands of dollars’ worth expenses of a design firm.
• Consulting project for Rittal Systems Ltd, headquarter in Canada as a part of Capstone Subject of Business Consulting, MBA program. A detailed analysis report on the current branding and competitor analysis report was made using marketing analysis models, Qualitative marketing Research using Qualtrics, design thinking tools to explore company setbacks and lags and Consulting tool kits for recommended solution and client briefings. The team was awarded the best consulting reports for the year 2021, including both online and offline module at RMIT.
• Australian market being more tilted towards brick-and-mortar models pre pandemic affected its market adversely during 2020 and 2021. As a collaborative effort, Independence grocery retails initiated using online delivery platforms for grocery and essentials. The project scope included Primary and Secondary Research, industry and competitor analysis, product position, SWOT analysis, perceptual mapping, customer mapping, app development, market and brand strategies and customer support. The group average sale June 2020 onwards is $10000 every fortnightly.

Letter Templates Standardization:

• Streamlined and standardized letter templates to ensure consistency and compliance across all communications.
• Collaborated with stakeholders including legal, compliance, and customer service teams to create templates that meet regulatory requirements and enhance customer experience.

Letter of Offer by eSign Steps in ASW:

• Designed and implemented streamlined steps for issuing Letter of Offer via eSign in ASW (Automated Signature Workflow).
• Conducted process analysis to identify bottlenecks and inefficiencies, then proposed and implemented solutions to improve turnaround time and accuracy.
• Coordinated with IT and legal teams to ensure compliance with electronic signature regulations and data security standards.

Essential Checks in CAP Banking System:

• Developed and documented essential checks and controls in CAP (Core Banking System) to mitigate operational risks and enhance system reliability.

· Salesforce Associate(Salesforce)

· JIRA Fundamentals (Atlassian)

· Lean Six Sigma Green Belt (ANZ)

· Lean Six Sigma Yellow Belt (ANZ)

· Business Analytics with Excel (Simplilearn)

· Power BI Essential training (LinkedIn)