Keyi Shan
South Plympton,SA
Summary
Results-driven Technical Support Engineer with expertise in troubleshooting and software debugging, demonstrated at AlphaESS Australia. Proven ability in root-cause analysis and enhancing user experience by resolving complex technical issues. Strong analytical skills and a solid understanding of computer systems and networks, ready to leverage technical competencies in a dynamic environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Engineer
AlphaESS Australia
05.2025 - 12.2025
- Provided technical support for hardware and software issues, ensuring timely resolution for clients.
- Diagnosed and troubleshot customer inquiries through various channels, enhancing user experience.
- Assisted in documentation of technical processes and procedures to streamline support operations.
- Collaborated with engineering teams to relay customer feedback and improve product functionality.
- Conducted training sessions for new staff on support tools and troubleshooting techniques.
- Performed root cause analysis of reported issues to enact corrections.
Education
Master of Electronic Engineering - Electronic Engineering
University of Adelaide
Adelaide, SA01-2026
Skills
- Troubleshooting and technical guidance
- Technical problem-solving
- Effective problem resolution
- Application troubleshooting expertise
- System troubleshooting
- Root-cause analysis
- Software debugging
Certification
Australian Engineer Certification
Languages
English
Professional Working
Chinese
Native or Bilingual
Timeline
Technical Support Engineer
AlphaESS Australia
05.2025 - 12.2025
Master of Electronic Engineering - Electronic Engineering
University of Adelaide