Summary
Overview
Work History
Skills
Timeline
Generic

Keyshawn Sunga

Blacktown

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Team Lead Sales Associate

MUJI
11.2023 - 05.2024
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized profitability by optimizing pricing strategies, promotional activities, and product placements within the department.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed cash register before and after shifts to balance and record accurate transactions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Retail Sales Associate

Superdry
08.2023 - 09.2023
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed cash register after end of shift to balance and record accurate transactions.

Retail Sales Associate

Ralph Lauren
04.2022 - 08.2023
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed cash register after end of shift to balance and record accurate transactions.

Retail Sales Associate

Cotton On Group
11.2018 - 04.2022
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Monitored inventory levels to confirm compliance with company policy.
  • Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Retail Sales Associate

JD Sports
03.2021 - 11.2021
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed cash register after end of shift to balance and record accurate transactions.

Skills

  • Goals and performance
  • Training and mentoring
  • Team Leadership
  • Customer Service
  • Task Delegation
  • Upselling strategies
  • Problem-Solving
  • Excellent Written and Verbal Communication
  • Time Management
  • Register Opening and Closing
  • Sales floor organization
  • Money Handling

Timeline

Team Lead Sales Associate

MUJI
11.2023 - 05.2024

Retail Sales Associate

Superdry
08.2023 - 09.2023

Retail Sales Associate

Ralph Lauren
04.2022 - 08.2023

Retail Sales Associate

JD Sports
03.2021 - 11.2021

Retail Sales Associate

Cotton On Group
11.2018 - 04.2022

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Keyshawn Sunga