Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Keyur Kapadia

Parramatta,NSW

Summary

Over 5 years of experience as delivery person working with large company. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Overview

4
4
years of professional experience

Work History

Courier Please Frnachise Owner /Driver

Couriers Please
10.2019 - 09.2023
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations and drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Contacted customers to confirm delivery details and locations.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Verified package information to check for accuracy and completeness.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Negotiated preferred parking spaces at high-volume locations for expedited pick-up/delivery processes.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated with dispatch and customers for accurate delivery information.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Tracked delivery status and updated customers for expected delivery time.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Escalated issues to supervisor for immediate remediation.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Used RoadWarrior to optimize shortest routes, resulting in a 29% decrease in delivery times across different routes throughout the city
  • Ensured 93% order accuracy for 100+ deliveries everyday. cross verifying all products with the GPS Mobile App
  • Used GPS to address and resolve 33+ delivery challenges by spontaneously providing alternative routes during unforeseen road closures or high traffic


Education

High School Diploma -

Gujarat University
India
12.2017

Skills

  • Time Sensitive Deliveries
  • Working Independently
  • Good Relationship building and rapport
  • Attention to Detail and confidentiality
  • Problem-Solving and Great Customer Service
  • Excellent driving skills and Valid Driver's License
  • Route Planning and use Mobiapp for GPS Navigation
  • Business processes and procedures
  • Local geography knowledge and Local routes
  • Sorting,Item tracking and Handheld scanning devices
  • Heavy Lifting Package pickup and delivery
  • Returns pickup

References

References available upon request.

Additional Information

English - Fluent

Hindi - Fluent

Gujarati- Native

Timeline

Courier Please Frnachise Owner /Driver

Couriers Please
10.2019 - 09.2023

High School Diploma -

Gujarat University

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Keyur Kapadia