Kezang Dema
Aranda,Australia
Summary
I am a dedicated and results-driven professional with over six years of experience in management, quality assurance, customer service, program development, and training. I am seeking an opportunity within a well-established organisation where I can apply my skills to drive organisational growth and success. My goal is to further develop my expertise and contribute effectively to the achievement of the organisation’s objectives.
Knowledgeable administrative officer with solid foundation in administrative functions and track record of supporting efficient office operations. Successfully coordinated schedules, managed communications, and streamlined processes to enhance organizational performance. Demonstrated strong organizational and problem-solving skills in diverse workplace environments.
Overview
7
7
years of professional experience
Work History
Administration Officer Level 3
Canberra Heath Services
11.2024 - Current
- Company Overview: Community Health ACT
- Prepare and manage documents, reports, and correspondence.
- Maintain and update records, databases, and filing systems (including electronic health records).
- Assist in scheduling appointments, clinics, and meetings.
- Support the coordination of community health events and outreach programs.
- Greet clients, patients, and visitors and respond to inquiries in person, by phone, or email.
- Provide accurate information about community health services and assist with referrals.
- Handle client intake and registration processes.
- Process invoices, petty cash, and reimbursements.
- Assist with purchasing office or clinical supplies.
- Maintain stock levels and place orders when necessary.
- Community Health ACT
Tax Accountant
Global Accounting
07.2018 - 12.2018
- Bookkeeping records.
- Filing taxation of customer.
- Customer oriented and give hands to them on filing tax and accessing them with all queries regarding their income and expenses.
- Most importantly give customer with good service focus on the customer needs.
Customer Service Officer
St. George Bank
10.2022 - 11.2024
- Teller transactions deposits, withdrawal, cheque, and international transfers.
- Help customers with their statements, open accounts and assist them with opening lines of credit.
- Maintain customer issues and resolve disputes of customer.
- Calling fraud team and solving customer’s issue.
- Advise customers on their savings account and the viability of an investment account.
- Call customers and follow up on their accounts.
- Keeping records of the branch mails, assisting customers with photocopying and administrative services.
- Managing office equipment and stationary supply and procurement.
- Records maintenance and filing.
- Bookkeeping services, including receipting money, banking and monitoring client accounts.
Personal Banking Advisor
Westpac Bank
05.2021 - 05.2022
- Help our customers realise their financial goals by conducting financial health checks.
- By identifying needs and understanding our customer’s future you will be able to explain the benefits of a comprehensive and diverse range of products and services.
- Referring customers to one of the specialists such as business banking or financial planning to ensure that we have provided them with best possible care and experience.
- Challenging yourself to go above and beyond with each customer conversation.
- Getting results that help our customers achieve their financial and lifestyle goals.
- Meeting new people and building connections in your local community.
Administration Officer
Jas Learning Hub
01.2019 - 12.2020
- Appropriate records and input in the system accordingly (Xero System).
- Keeping records of accounts and students attending class.
- Work effectively within a multi-disciplinary team.
- Participate and coordinate administrative duties such as scheduling, booking appointments.
Education
Professional year in accounting -
Navitas
01.2019
Master of Professional Accounting - Professional Accounting
University of Canberra
Bruce, ACT01.2018
Bachelor of Commerce -
North Bengal University
01.2007
Commerce -
Kelki High School
01.2003
Skills
- Administrative support
- Office management
- Customer relations
- Documentation and control
- Reporting skills
- Schedule management
- Database management
- Account reconciliation
- Budget adherence
- Workflow planning
- Regulatory compliance
- Financial reporting
Languages
English
Dzongkha
Timeline
Administration Officer Level 3
Canberra Heath Services
11.2024 - Current
Customer Service Officer
St. George Bank
10.2022 - 11.2024
Personal Banking Advisor
Westpac Bank
05.2021 - 05.2022
Administration Officer
Jas Learning Hub
01.2019 - 12.2020
Tax Accountant
Global Accounting
07.2018 - 12.2018
Bachelor of Commerce -
North Bengal University
Commerce -
Kelki High School
Professional year in accounting -
Navitas
Master of Professional Accounting - Professional Accounting
University of Canberra
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