Kezia Thompson
Mountain Creek,QLD
Summary
Enthusiastic and reliable, dedicated to providing customer service with a smile. Proven ability to establish and maintain excellent communication and relationships with customers. Excellent time management skills combined with a proactive nature. Passionate about customer service, hardworking and ready to join my next team!
Overview
2
2
years of professional experience
Work History
Retail Assistant
Elite Supps
11.2023 - Current
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Used POS system to process sales, returns, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to optimal visual merchandising.
- Skilled at working independently and collaboratively in a fast paced team environment.
- Increased brand awareness through creation of content for social media channels.
Animal Attendant Supervisor
Yandina Hound Hotel
06.2023 - 12.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Handled guest inquiries in a timely manner through email, phone calls, or face-to-face interactions, providing accurate information consistently.
- Managed, supervised and evaluated workflow and productivity, making changes where necessary.
- Encouraged open communication and a strong team spirit among employees.
- Daily health checks, feeding and medicating of animals in care.
- Prepared a variety of diets, taking into consideration preparation and presentation required for particular breeds/special requirements.
- Kept detailed records and observation sheets of individuals in care.
Primate Keeper (Intern)
Auckland Zoo
10.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided daily care and enrichment to a variety of species (primates, ungulates, carnivores and ectotherms).
- Maintained detailed files and records regarding animal inventory, behaviour, breeding tendencies, health and growth (ZIMS, Microsoft).
Barista + Head of Operations and Visual Marketing
The Bucking Seahorse
02.2022 - 10.2022
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Created barista speciality coffee (dial up grinder) using a variety of alternative milks.
- Latte art skills.
- Managed orders, supervised stock, and altered menu seasonally.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Science - Animal Ecology
University of The Sunshine Coast
Sunshine Coast04.2022
Skills
- Customer Service
- Multitasking Competence
- Latte Art
- Patience and Empathy
- Time Management Capabilities
- POS System Operation
- Complex Problem-Solving
- Upselling strategies
- Microsoft, ZIMS proficiency
References
Aaron Dachs - Manager from Elite Supps
0414 707 756, Aarondachs72@gmail.com
Craig Gilchrist - Team Leader (Primates) from Auckland Zoo
+64 27 306 3275, craig.gilchrist@aucklandzoo.co.nz
Mick Becker - Owner from The Bucking Seahorse
0422 990 850
Timeline
Retail Assistant
Elite Supps
11.2023 - Current
Animal Attendant Supervisor
Yandina Hound Hotel
06.2023 - 12.2023
Primate Keeper (Intern)
Auckland Zoo
10.2022 - 05.2023
Barista + Head of Operations and Visual Marketing
The Bucking Seahorse
02.2022 - 10.2022
Bachelor of Science - Animal Ecology
University of The Sunshine Coast
Similar Profiles
Tobias HunkinTobias Hunkin
Manager at Elite SuppsManager at Elite Supps
Phoenix BryanPhoenix Bryan
Marketing Executive, Brand Partnerships at Inno SuppsMarketing Executive, Brand Partnerships at Inno Supps
Amber GalvanAmber Galvan
Advertising Marketing Coordinator at INNO SUPPSAdvertising Marketing Coordinator at INNO SUPPS