Keziah Panopio Yumang
Melbourne
Summary
Enthusiastic Field Operations Support eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of coaching and developing and training in business operation. Motivated to learn, grow and excel in training & developing people.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Operations Support
Roll'd Australia Pty Ltd
05.2023 - 10.2023
- Improved safety standards within the team, adhering to company policies and industry regulations during field operations.
- Actively participated in team meetings, keeping abreast of the latest industry trends and best practices to drive continuous improvement within the organization.
- Assessed flow of service, identifying areas of improvement and coaching store managers how to build sales.
- Created and oversaw recruitment & training programs for operations.
Field Trainer
Roll'd Australia
05.2018 - 05.2023
- Trained New Franchisees in store operations, people management, inventory management and labour management.
- Recruited and trained team when opening new stores.
- Onboard new employees, ensure they complete required documentation, employee contract and online training.
- Developed training plans and training tools for Franchisees, managers and team members.
- Assessed trainees and provided feedback to ensure they develop and learn.
- Facilitated classroom type training sessions.
- Traveled interstate to help and support new store opens.
Store Manager/Operation Support Team
Roll'd Australia
06.2016 - 05.2018
- Provided feedback and performance reviews to team members to bring out the best in each employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Facilitated team meetings to build great culture and focus on business goals as a team.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed new store location from ground up by hiring and training efficient team.
- Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Store Manager/ Operations Support Team
Roll'd Australia
05.2015 - 06.2016
- Traveled Interstate to help and support during new store opens.
- Coached and trained new team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
Team Leader/Assistant Manager
Roll'd Hardware Lane
02.2015 - 05.2015
- Positioned as go-to person for up to staff members, troubleshooting operational and training issues promptly.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Led the team members while providing exceptional customer service.
Team Member
Roll'd Hardware Lane
10.2013 - 05.2015
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Continuously checked products for quality assurance according to strict guidelines.
- Resolved issues quickly to maintain productivity goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Sought out ways to go above and beyond job requirements.
Education
Bachelor of Engineering - Environmental Engineering & Environmental Science
RMIT University
High School Diploma -
Kambrya College
11.2012
Skills
- Leadership Development
- Orientation and Onboarding
- Task Delegation
- Performance Evaluation & Assessment
Accomplishments
- Store Manager of the Year 2017
Certification
- Certificate IV in Hospitality
- Completed Train the Trainer course
Referees
- Kiking Rumbee - 0416 546 473
People & Culture Manager | Roll'd Australia
- Tin Ly - 0413 866 525
Co-founder/ Corporate Operations Manager | Roll'd Australia
Timeline
Field Operations Support
Roll'd Australia Pty Ltd
05.2023 - 10.2023
Field Trainer
Roll'd Australia
05.2018 - 05.2023
Store Manager/Operation Support Team
Roll'd Australia
06.2016 - 05.2018
Store Manager/ Operations Support Team
Roll'd Australia
05.2015 - 06.2016
Team Leader/Assistant Manager
Roll'd Hardware Lane
02.2015 - 05.2015
Team Member
Roll'd Hardware Lane
10.2013 - 05.2015
High School Diploma -
Kambrya College
Bachelor of Engineering - Environmental Engineering & Environmental Science
RMIT University
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