Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kha Dinh

Woodrising ,NSW

Summary

Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Top-notch skills in oral and written communication, active listening and analytical problem-solving skills which enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Using independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Food and Beverage Supervisor

Novotel Newcastle Beach
11.2022 - 07.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Worked with qualified chef to diversify menu with new offerings.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Food and Beverage Attendant

Napoli Centrale
03.2022 - 08.2022
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Processed payments and provided receipts to establish proof of transaction.

Fast Food Worker

Chicken Run Lake Macquarie
08.2019 - 02.2022
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed orders on POS system and accepted cash and charge payments.

Education

High School Diploma -

Maitland Grossmann High School
East Maitland, NSW
11.2018

Diploma of Hospitality Management - Hospitality

Tafe NSW
Newcastle, NSW

Skills

  • Food Assembly Supervision
  • Supplies Forecasting
  • Disciplinary Write-Ups
  • Deposit Preparation
  • Service Training
  • Banquet Coordination
  • Cash Register Counting
  • Promotions and Specials
  • Friendly customer service
  • Outgoing personality
  • Organized approach to workload

Languages

Vietnamese
Limited Working

Timeline

Food and Beverage Supervisor

Novotel Newcastle Beach
11.2022 - 07.2023

Food and Beverage Attendant

Napoli Centrale
03.2022 - 08.2022

Fast Food Worker

Chicken Run Lake Macquarie
08.2019 - 02.2022

High School Diploma -

Maitland Grossmann High School

Diploma of Hospitality Management - Hospitality

Tafe NSW

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Kha Dinh