Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Khader Ali Mohammed

Melbourne,VIC

Summary

Highly experienced in customer service, security, and hospitality, with a strong background in supervising operations, night auditing, and concierge services. Adept at handling customer requests, managing security protocols, coordinating contractors, and ensuring smooth daily operations in high-end environments. Known for excellent communication, problem-solving, and multitasking skills, with a commitment to maintaining client privacy and security.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Secure Parking, LLC
03.2015 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Patrolled and monitored car parks to ensure security and smooth operations.
  • Responded to customer inquiries and complaints, ensuring high satisfaction levels.
  • Managed maintenance tasks, contractor coordination, and reporting of hazards.
  • Issued fines and handled pay-and-display parking enforcement.
  • Supervised staff scheduling, training, and daily operational procedures.

Night Auditor

Accor Hotels
03.2022 - 11.2024
  • Greet and assist guests with check-ins, check-outs, and concierge services.
  • Handle night audit procedures, verifying daily revenue and room occupancy.
  • Handled late check-ins while delivering exceptional guest services.
  • Respond promptly to guest inquiries and emergency situations.
  • Coordinate with maintenance and housekeeping teams to ensure smooth operations.

Education

Bachelor Of Business Administration (Accounting) - Accounting

Latrobe University
Meldale, QLD
03.2018

Skills

  • Customer service & guest relations
  • Security & access management
  • Incident reporting & conflict resolution
  • Fire safety & emergency response
  • Contractor & maintenance coordination
  • Time management & multitasking
  • Problem-solving under pressure

Additional Information

Fully available for Friday and Saturday overnight shifts (11 PM – 7 AM)


Open to additional shifts.

Timeline

Night Auditor

Accor Hotels
03.2022 - 11.2024

Operations Supervisor

Secure Parking, LLC
03.2015 - Current

Bachelor Of Business Administration (Accounting) - Accounting

Latrobe University

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Khader Ali Mohammed