Khagendra Dahal Khatri
189 Jardin Road,VIC
Summary
Dynamic Roadside Assistant with NRMA, recognized for enhancing customer satisfaction through efficient vehicle troubleshooting and lockout assistance. Proven ability to streamline communication and reduce response times, while maintaining safety standards. Skilled in vehicle maintenance and adept at resolving conflicts, ensuring a seamless roadside experience for clients.
Overview
7
7
years of professional experience
Work History
Roadside Assistant
NRMA
Merriwa, NSW
07.2018 - Current
- Streamlined communication with customers, dispatchers, and other service providers to facilitate seamless roadside assistance experiences.
- Assisted customers in navigation towards nearby repair facilities or safe locations following completion of roadside assistance tasks.
- Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.
- Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.
- Kept personal equipment and service vehicle in optimal condition, ensuring readiness for any roadside assistance situation.
- Proactively addressed potential hazards at service locations by placing safety cones, flares, or warning signs as needed.
- Collaborated with fellow team members to provide comprehensive support during high-volume periods or complex service calls.
- Reduced response times for roadside assistance requests by effectively prioritizing tasks and coordinating with team members.
- Maintained safety standards while performing tasks such as tire changes, jump starts, fuel deliveries, and lockouts.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Strengthened relationships with local tow companies through effective coordination and collaboration during emergency situations.
- Resolved conflicts professionally when dealing with challenging circumstances or customer complaints regarding service quality or timeliness.
- Demonstrated expertise in utilizing tools and equipment necessary for successful roadside assistance operations.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Certificate III & Iv In Motor Mechanic - Motor Mechanic
TAFE QLD
QLD12.2014
Advance Diploma In Business Management - Business Administration And Management
Queensford College
Brisbane, QLD07.2011
Skills
- Wheel lift towing
- Roadside safety
- Lockout assistance
- Vehicle troubleshooting
- Oil changes
- Maintenance and repairs
- Inspection skills
Timeline
Roadside Assistant
NRMA
07.2018 - Current
Certificate III & Iv In Motor Mechanic - Motor Mechanic
TAFE QLD
Advance Diploma In Business Management - Business Administration And Management
Queensford College