Hi, I’m
Khahish Kahlon
Blacktown,NSW
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
years of professional experience
Work History
Centre Medical Practice
Medical Receptionist
06.2023 - Current
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
The Children's Doctor
Medical Receptionist (Temp)/Assistant Manager
02.2023 - 08.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Mission Australia
Customer Service Representative
05.2022 - 10.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Brain And Spine Clinic
Medical Representative
08.2021 - 06.2022
Job overview
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Established relationships with Medicare and private insurance providers to resolve billing issues effectively.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Merrylands Family Practice
Practice Manager
08.2019 - 07.2021
Job overview
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed policies and procedures for effective practice management.
- Provided supervision and management to team of GP's, Physiotherapists, Occupational Therapists, Dietitians, Pharmacists and support personnel.
- Ordered all office supplies and kept check on inventory levels.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Westmead Medical Centre
Medical Receptionist/Medical Practice Manager
01.2015 - 08.2019
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed and filed financial documentation for accounting purposes.
Lurnea Liquor Store
Marketing Associate
05.2017 - 07.2018
Job overview
- Developed marketing strategies and resolved problems to drive sales.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Coordinated art and graphics creation for effective merchandising.
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
- Developed pre-season marketing plans to support department and divisional product strategies.
Hillside Medical Practice
Medical Receptionist
10.2014 - 02.2015
Job overview
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Western Sydney University, Sydney, NSW
Bachelor of Science from Bachelor of Medical Science
2017
Skills
- Customer Relations
- Account Management
- Senior Leadership Support
- Business Development Understanding
- Office Equipment Proficiency
- Quality Control
- System Implementation
- Administrative Support
- Records Preparation
- Problem-Solving Ability
- Stock Management
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Medical Receptionist
Centre Medical Practice
06.2023 - Current
Medical Receptionist (Temp)/Assistant Manager
The Children's Doctor
02.2023 - 08.2023
Customer Service Representative
Mission Australia
05.2022 - 10.2022
Medical Representative
Brain And Spine Clinic
08.2021 - 06.2022
Practice Manager
Merrylands Family Practice
08.2019 - 07.2021
Marketing Associate
Lurnea Liquor Store
05.2017 - 07.2018
Medical Receptionist/Medical Practice Manager
Westmead Medical Centre
01.2015 - 08.2019
Medical Receptionist
Hillside Medical Practice
10.2014 - 02.2015
Western Sydney University
Bachelor of Science from Bachelor of Medical Science
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