Khai Quinn

As the owner and director of The Deepwater Bakery, I oversee all aspects of business operations, ensuring smooth day-to-day management, quality products, and exceptional customer service. My role involves:

• Business Management & Leadership – Overseeing operations, financial management, and business growth strategies.
• Staff Supervision & Scheduling – Managing a team, creating rosters, and ensuring efficient workflow.
• Customer Service & Sales – Providing high-quality service, handling customer inquiries, and maintaining strong community relationships.
• Baking & Product Development – Hands-on involvement in baking, quality control, and innovating new products.
• Stock & Inventory Management – Ordering supplies, managing costs, and ensuring production efficiency.
• Compliance & Workplace Safety – Adhering to food safety regulations, WHS standards, and operational best practices.

With strong leadership, customer service expertise, and operational management skills, I ensure The Deepwater Bakery runs efficiently while maintaining a high standard of quality and service.

As a Customer Service Specialist with St George, I provide exceptional support to customers, assisting with their day-to-day banking needs while upholding Westpac Group's core values of integrity, service, courage, achievement, and collaboration. I am passionate about delivering a seamless banking experience, ensuring customers feel confident in managing their financial goals.

• Retail Lending & Credit Applications – Assisted customers with credit card applications, personal loans, short-term borrowing, and insurances, ensuring responsible lending practices.
• Home Loan Support & Rate Reviews – Guided customers through their existing home loans, helping them review interest rates and explore refinancing options.
• Customer Engagement & Relationship Building – Conducted face-to-face consultations, built strong client relationships, and provided tailored financial solutions.
• Financial Account Management – Assisted customers with transaction accounts, savings accounts, and account maintenance, ensuring smooth banking operations.
• Technical Proficiency – Experienced in HOGAN, Spider, and other banking systems to process applications and transactions efficiently.
• RG146 Accredited – Certified through Deakin University, demonstrating expertise in financial services and compliance.
• Compliance & Risk Awareness – Adhered to strict consumer credit guidelines and work health and safety (WHS) regulations.

• Company Overview: As the head baker at Smeaton's bakery I oversee the high-volume production of bakery goods and assist with the general day to day running of the business
• As the head baker at Smeaton's bakery I oversee the high-volume production of bakery goods and assist with the general day to day running of the business
• Customer service is my passion, and I consider myself the face of Smeaton's bakery
• Our customers are the centre of everything we do, and my position requires flexibility, excellent time management and customer service
• As the head baker at Smeaton's bakery I oversee the high-volume production of bakery goods and assist with the general day to day running of the business
• Provide exceptional customer service to a diverse clientele within tight deadlines
• Demonstrated attention to detail through accurate invoicing, and order taking
• Knowledge and adherence to strict work health and safety guidelines
• Regularly assisting in the management of staff and staff training
• Over 10 years' experience with financial transaction management and point of sale reconciliation/float management