Summary
Overview
Work History
Education
Skills
References
Qualifications And Certifications
Timeline
Generic

Khaira Goworek-Loane

Beenleigh,Australia

Summary

I am a dedicated and compassionate professional completing a Bachelor of Social Science with a major in Behavioural Science, graduating in October 2025, and aiming to progress into a senior role supporting victims and clients. I am seeking a full-time position as a Senior Information and Referral Officer where I can apply my skills in trauma-informed care, client support, and team collaboration. I excel in both independent and team environments, consistently achieving realistic, meaningful outcomes. I thrive under pressure, maintain excellent time management, adhere to organisational policies and procedures, and approach clients and colleagues with a friendly, professional, and personable attitude.

Overview

9
9
years of professional experience

Work History

Information and Referral Officer (AO3)

Victim Assist Queensland
South Brisbane
09.2024 - Current
  • Provide clear, accurate, and relevant information to victims, their families, and stakeholders via phone, written, and in-person interactions.
  • Assist clients with financial assistance applications under the Victims of Crime Assistance Act 2009 (Qld) and promote the Charter of Victims’ Rights.
  • Apply trauma-informed strategies and de-escalation techniques, supported by Blue Knot training, to manage emotional distress and challenging behaviours.
  • Navigate electronic case management systems to accurately record client interactions, action referrals, and follow up in a timely manner.
  • Mentor new staff, contribute innovative ideas, and enhance team performance and cohesion during periods of change.
  • Demonstrate cultural sensitivity, professionalism, and self-care when supporting clients who have experienced trauma.
  • Actively pursue professional development to strengthen skills and ensure alignment with best-practice victim support frameworks.

Director (Full-Time)

Fortitude Spirits
01.2020 - 01.2024
  • Developed and implemented business strategies aligned with company goals.
  • Built strong customer relationships, gathered feedback, and improved service delivery.
  • Oversaw operational management, events, and administrative functions, ensuring smooth operations and growth.

Manager (Part-Time)

XCargo
01.2018 - 01.2020
  • Delivered high-quality customer service and resolved client inquiries promptly.
  • Managed daily cash operations, coordinated team workflow, and improved service delivery.

Admin Assistant (Casual)

Rose Advanced Technologies
<ul> <li>Delivered comprehensive administrative support, managing phone communications, emails, and scheduling.</li> <li>Maintained accurate reports and documentation for internal teams to enhance operational efficiency.</li> <li>Liaised with colleagues, clients, and stakeholders to ensure seamless office operations.</li> <li>Assisted with data entry and filing, prioritizing accuracy in all tasks.</li> <li>Developed strong organizational and communication skills while managing multiple priorities in a fast-paced environment.</li> <li>Coordinated procurement processes by effectively communicating with vendors and suppliers.</li> <li>Conducted research on industry trends to inform project planning initiatives.</li> <li>Answered inquiries via phone and email, facilitating effective business correspondence.</li> </ul>
01.2017 - 01.2018
  • Delivered comprehensive administrative support, managing phone communications, emails, and scheduling.
  • Maintained accurate reports and documentation for internal teams to enhance operational efficiency.
  • Liaised with colleagues, clients, and stakeholders to ensure seamless office operations.
  • Assisted with data entry and filing, prioritizing accuracy in all tasks.
  • Developed strong organizational and communication skills while managing multiple priorities in a fast-paced environment.
  • Coordinated procurement processes by effectively communicating with vendors and suppliers.
  • Conducted research on industry trends to inform project planning initiatives.
  • Answered inquiries via phone and email, facilitating effective business correspondence.

Education

Bachelor of Science - Behavioural Science

Swinburne University
Online
10-2025

Year 12 Certificate -

Clontarf Beach State High School
QLD
QLD

Certificate I & II - Business

Clontarf Beach State High School
QLD
QLD

Skills

  • Trauma-informed care
  • De-escalation techniques
  • Client communication
  • Legislative knowledge
  • Team collaboration
  • Administrative management
  • Statistical reporting
  • Resilience and adaptability
  • Empathy and professionalism
  • Microsoft Office Suite
  • Adobe Photoshop skills
  • Xero accounting software
  • Stripe payment processing

References

Evan Woodward, 0405 984 185

Qualifications And Certifications

  • Bachelor of Social Science (Behavioural Science), Swinburne University, Online, 01/01/21, Present
  • Year 12 Certificate, Clontarf Beach State High School, QLD
  • Certificate I & II in Business, Clontarf Beach State High School
  • Responsible Service of Alcohol, Galaxy Training Technology, 2021
  • Trauma Training, Blue Knot Foundation, 2025

Timeline

Information and Referral Officer (AO3)

Victim Assist Queensland
09.2024 - Current

Director (Full-Time)

Fortitude Spirits
01.2020 - 01.2024

Manager (Part-Time)

XCargo
01.2018 - 01.2020

Admin Assistant (Casual)

Rose Advanced Technologies
01.2017 - 01.2018

Bachelor of Science - Behavioural Science

Swinburne University

Year 12 Certificate -

Clontarf Beach State High School

Certificate I & II - Business

Clontarf Beach State High School

Similar Profiles

CREATE PROFILE
Khaira Goworek-Loane