KHAIRUL MD NOR
Melbourne,VIC
Summary
Dynamic professional with a proven track record in operational management and customer service in health and fitness industry. Skilled in team leadership and project planning, I excel at enhancing client relationships and driving business growth. Adept at utilizing Microsoft Office tools to generate reports and streamline processes, I am committed to delivering exceptional results.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Administration & Support Officer (trainee Position)
Presidium Wealth Financial Advisor Services
St Kilda , VIC
02.2020 - 11.2020
- Short-term position facilitated skill development in a new industry.
- Supported Financial Advisor in client report preparations.
- Drafted comprehensive Insurance Proposal documents for clients.
- Sourced competitive insurance options from various providers to benefit clients.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Enhanced customer satisfaction by expertly solving issues.
- Integrated order details, client information and billing specifics into system.
- Provided exceptional support, increasing overall productivity.
- Recorded service requests efficiently and accurately.
- Ensured accurate pricing by regularly searching for optimal deals.
General Manager
Body Revival Health & Fitness
Epping & Thomastown, VIC
10.2015 - 09.2019
- Managed daily operations including staffing, programming, customer relations and retention.
- Collaborated with the company director to ensure smooth club operations.
- Collaborated with company director to expand business through strategic planning.
- Overseeing all three fitness departments, ensuring all training and sports programs are designed and delivered at their highest standard to members.
- Deliver staff assessments and appraisals to determine appropriate continuous professional development areas and skill development.
- Conducted personalized calls to members to maintain high levels of customer satisfaction.
Health Club Manager
Windy Hill Fitness Centre
Essendon, VIC
10.2014 - 09.2015
- Company Overview: Belgravia Leisure
- Managed daily operations of fitness club area, Personal Training department, and Group Fitness department.
- Managed staff operations, development and assessment across three departments.
- Collaborated with Centre Manager for overall business development.
- Maintained profitability through efficient management of gym, personal training, and group fitness sectors.
- Optimized strategic initiatives in business growth for fitness facilities.
- Increased member retention through strong relationship management.
Health Club Coordinator
WaterMarc
Greensborough, VIC
01.2011 - 10.2014
- Company Overview: Belgravia Leisure
- Assisted Club Manager in daily gym operations by maintaining high service standards.
- Maintain high standards and profitability in personal training and gym areas.
- Developed unique initiatives for expanding the reach of personal training services and gym facilities.
- Coordinated staffing operations.
- Boosted member retention through effective engagement.
Health & Fitness Team Leader
Banyule City Council
Ivanhoe & West Heidelberg, VIC
01.2006 - 12.2010
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Facilitated training sessions for new employees on council policies and procedures.
- Utilized document management system to organize staff files, keeping up-to-date and easily accessible data.
- Oversaw training and development programs to enhance team skills and knowledge.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Liaison Officer
International Social Service (ISS Hong Kong Branch)
Hong Kong, Hong Kong
- Delivered critical information to newly arrived migrant workers from Indonesia, Philippines and India destined for domestic helper roles in Hong Kong.
- Served as the main liaison between foreign workers from Indonesia and key entities including the Indonesian Embassy and Hong Kong police.
- Delivered language translation services in situations where Indonesian workers required assistance.
- Determined customer demands effectively to ensure satisfaction.
- Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
Personal Trainer
Various fitness centres
, VIC
- Delivering personalized 1 on 1 and small group training.
- Banyule City Council (Ivanhoe Fitness Centre, West Heidelberg Olympic Leisure Centre, Greensborough Watermarc, Epping and Thomastown Body Revival Health & Fitness.
Group Fitness Instructor
Various fitness centre
, VIC
- Specialized and qualified in the listed group training: Les Mills' GRIT Strength, GRIT Plyo and GRIT Cardio, EXCEL Indoor Cycle, THUMP Boxing, Bootcamp (indoor and outdoor), High Intensity Training (HIT),
- Employer; Banyule CIty Council (Ivanhoe Fitness Centre and Olympic Leisure Centre), Boorondara Council (Hawthorn Leisure Centre and Kew Recreation), Goodlife Health Club (Prahran), Belgravia Leisure (Watermarc and Windy Hill Fitness Centre), Body Revival Health & Fitness.
Education
Diploma - Tourism Management
MARA University of Technology
MalaysiaCert 3 - Fitness Instructor
Centre for Adult Education
Melbourne, AustraliaCert 4 - Personal Training
Centre for Adult Education
Melbourne, AustraliaSkills
- Effective communicator
- Customer service, client relationship management
- Operational management
- Team leadership
- Project planning
- Staff training
- Customer account management
- Employee development
- Performance management
- Report generation
- Administrative and office support
- Analytic thinker
- Problem resolution
- Multitasking
- Teamwork
- Fast learner
- Adaptability
- Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint)
- Media & Technology (Zoom, MIcrosoft Meeting)
Certification
- Various group fitness certifications, Les Mills GRIT, Cycle Excel, and THUMP Advanced Boxing
- Certificate 3 in Frontline Management Skills, Success Strategies for Team Leaders, and Supervisors Course, Melbourne, Australia
- Full and Valid Driving License (expiry 2027, issued in Victoria)
Key Interests
- Social media management, operation & marketing.
- Client & customer relationship and care.
- Architecture & interior design.
- Photography and editing.
- Construction and renovation.
Other Information
Full Australian driving license, expiry 2027
COVID-19 fully vaccinated with a digital certificate for verification
No major health issue or injury
Immediate start for employment
Languages
English
Full Professional
Bahasa
Native/ Bilingual
References
References available upon request.
Timeline
Administration & Support Officer (trainee Position)
Presidium Wealth Financial Advisor Services
02.2020 - 11.2020
General Manager
Body Revival Health & Fitness
10.2015 - 09.2019
Health Club Manager
Windy Hill Fitness Centre
10.2014 - 09.2015
Health Club Coordinator
WaterMarc
01.2011 - 10.2014
Health & Fitness Team Leader
Banyule City Council
01.2006 - 12.2010
Liaison Officer
International Social Service (ISS Hong Kong Branch)
Personal Trainer
Various fitness centres
Group Fitness Instructor
Various fitness centre
Diploma - Tourism Management
MARA University of Technology
Cert 3 - Fitness Instructor
Centre for Adult Education
Cert 4 - Personal Training
Centre for Adult Education
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