Self-motivated professional competent worker with experience in planning and initiating projects and activities for individuals and teams enabling them to develop and achieve their goals. Possessing a proven ability to challenge people to think about their values and attitude also assisting them in managing their behaviour. I have strong organisational and communication skills, accentuated by a verifiable ability to exhibit strong work ethics, discretion, tact, diplomacy, motivation and professionalism when dealing with internal and external stakeholders. Creative strategic capable of employing outside of the box thinking to maximise opportunities and safeguard resources. Committed to excellence and determined to leverage qualifications and experience to support the objectives of an organisation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Detention Service officer (Serco)
01.2022 - Current
Responsibilities
Evaluated facility operations and personnel for safety and health regulations compliance
Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services
Managed security and access control by overseeing surveillance camera, alarms and card access system for facility Safety and security
Ensures the appropriate security and care of clients within the Centre through the management of operational staff; Ensuring all schedules, individual management plans, reports, security arrangements, grievances and client care Meet and exceed the contract
Implement operational policies, processes and procedures to keep compound running smoothly
Prepared reports and schedules with accuracy
That contribute to positive outcomes; negotiate and influences in a respectful manner whilst valuing individual Differences and opinions
Demonstrate emotional resilience by adapting well in the face of adversity, trauma, tragedy, threats or significant Sources of stress such as family, health or workplace stressors maintaining psychological
Demonstrates accuracy and attention to details in preparing communications, records and reports within required timeframes showing commitment to completing work activities effectively
Egg: logs, reports, individual management, headcount, monthly case work; written authorisations for detainees to undertake activities/tasks as appropriate
Demonstrates awareness of and complies with company policies, procedures, rules and orders; relevant legislation and maintains safety and security for all who work and live with the detention
Eg: undertake searches, supervise entry and exit of people; perform control and restraint techniques when required; completes rick assessments
Ability to work with detainees in an empathetic manner, treating them with dignity, integrity and equality that encourages self-respect, a sense of personal responsibility and tolerance towards other through interaction and listening
Awareness of the importance of detainee mental health through suitable interaction, appropriate engagement activities and individualised management plans whilst paying particular attention to self-harm and suicide prevention
Acts to prevent and report any other misconduct, illegal and inappropriate behaviour
Informs reporting lines and centre/ General manager promptly of any abuse, impropriety or misconducting matters that arise
Communicates clearly and effectively and maintains composure by listening, understanding and recognising the needs of others; implements alternative coping mechanisms; uses languages appropriate to who work and live in the detention environment; and ensures timely notification of any issues, physical or mental health concerns
Emergency Responding Team (ERT)
Provide Rapid Response during incidents
ERT's are flown to Canberra for Specialized Training
Effective communication and coordination
Regular training exercise and drills to ensure a quick and efficient response when a real emergency occurs
Handy man / Grounds supervisor / Mine Cleaning / Fire Safety / Goshawk Security
CIMS
03.2012 - 01.2020
Strategic Communications
Provide writing, reports for senior managers
Provide customer service support to build rapport and relationships with all clients
Provide extensive administrative skills
Excellent written and verbal communications skills
Management
Developed and disseminated timely accurate reports and documentation and case notes utilizing the company's platforms
Advised managers with regards to risks to maintain a secure work environment
Strategic leadership abilities for, people management, relationship-building, networking and client relationship management
ERT team member and leader in operations
Operations
Ability to interact with clients on a face to face basis
Preparation of new work practices and responsive to change
Ability to identify potential problems and take appropriate action
Keeping all company information and documents up to date
Baggage Handling
Christmas Island Airport
01.2010 - 01.2012
Skills
Baggage handling abilities
Baggage handling arrangements
Baggage handling systems
Baggage handling
Certification
HLTAID001 Provide cardiopulmonary resuscitation2019-10-24
Confined small workplace emergencies2019-06-20
RII30715 Certificate III in mine emergency response and rescue2019-06-19
PUASAR022A participation in rescue operations2018-11-23
PUASAR032A undertake vertical rescue2018-11-23
MSMWHS217 gas test atmospheres2018-03-05
RIIWHS202D Enter and work in confined space2018-03-05
Inspect and fill gas bottle course2017-07-28
Dangerous goods licensing2017-07-28
Dangerous goods warehousing2017-07-28
Year12 Certificate2010
RIIWHS204D Working Safely at heights2010
Certificate III in Correction Practice
Certificate III Immigration Detention Operation
Timeline
Detention Service officer (Serco)
01.2022 - Current
Handy man / Grounds supervisor / Mine Cleaning / Fire Safety / Goshawk Security
Detention Service Officer at Serco Immigration Services - Yongah Hill Immigration Detention CentreDetention Service Officer at Serco Immigration Services - Yongah Hill Immigration Detention Centre