Khair Unnisa Begum
Brookfield
Summary
Community development professional with strong background in fostering community engagement and implementing impactful programs. Skilled in project management, stakeholder collaboration, and resource allocation. Known for adaptability, effective communication, and results-driven approach. Adept at working within diverse teams to achieve collective goals and drive positive community outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Development Officer
Asha Global Foundation
06.2020 - 12.2024
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Conducted online and in person research to identify community development opportunities.
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by 84%.
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
- Facilitated capacity-building workshops to empower residents with leadership skills and knowledge of available resources.
- Ensured compliance with relevant regulations while managing programs or projects aimed at improving quality of life for residents.
- Conducted ongoing research of best practices in community development, ensuring the implementation of innovative strategies.
- Collaborated with cross-functional teams to design comprehensive solutions addressing multidimensional challenges faced by communities.
- Managed cases of Youth clients receiving social or community service support.
- Assisted clients with obtaining housing, employment and support resources.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Created educational materials to convey important information to service recipients.
- Educated young people about strategies for driving discussions and promoting social changes.
- Coordinated with different service providers to meet clients' individual needs.
- Helped clients navigate social services system and access needed resources.
Store Manager
Myfone Repairs
10.2019 - 06.2024
- Managed daily more than 30 operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Pharmacy Assistant
Chemist Warehouse
01.2019 - 01.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Sales Assistant
MOBILE ESSENTIALS
01.2018 - 12.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
Graduate Diploma Of Early Childhood Education - Early Childhood Education
Southern Cross Education Institue
North Melbourne, VIC07.2025
Master of International Community Development - Family And Community Services
Victoria University
Footscray, VIC01.2021
Bachelor of Science - Biochemistry And Biophysics
MS Degree College
Hyderabad07.2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Monitoring and evaluation
- Customer service
- Community engagement
- Multitasking and organization
- Policy changes
- Project management
- Complex Problem-solving
- Training and mentoring
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Telugu
Professional Working
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- [State] Driver's License
Timeline
Community Development Officer
Asha Global Foundation
06.2020 - 12.2024
Store Manager
Myfone Repairs
10.2019 - 06.2024
Pharmacy Assistant
Chemist Warehouse
01.2019 - 01.2020
Sales Assistant
MOBILE ESSENTIALS
01.2018 - 12.2019
Graduate Diploma Of Early Childhood Education - Early Childhood Education
Southern Cross Education Institue
Master of International Community Development - Family And Community Services
Victoria University
Bachelor of Science - Biochemistry And Biophysics
MS Degree College
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