KHAJA NASEERUDDIN MOHAMMED
Carlton
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Construction Site Manager
KNH Constructions
04.2011 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certificate - White Card Certificate
Star Training Academy
NSW01-2025
Certificate - FIRST AID
Star Training Academy
NSW01-2025
Bachelor of Science - Civil Engineering
JNTU
04-2011
Skills
- Microsoft Excel
- Documentation
- Microsoft PowerPoint
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- First Aid Certification
- White Card Certification
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Timeline
Construction Site Manager
KNH Constructions
04.2011 - 12.2024
- First Aid Certification
- White Card Certification
Certificate - White Card Certificate
Star Training Academy
Certificate - FIRST AID
Star Training Academy
Bachelor of Science - Civil Engineering
JNTU
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