Summary
Overview
Work History
Education
Skills
Timeline
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KHALA CIADEL YAPIT

4/22-24 Neil St, Merrylands,NSW

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Housekeeping Supervisor

Global Hospitality Solution
05.2023 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Bindery Assistant

Stockdale Personnel
02.2023 - 05.2023
  • Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
  • Used glue machines to glue endpapers, bindings, backings and signatures.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.

Room Attendant

Empire Hospitality
12.2022 - 04.2023
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.

Education

Certificate IV - Ageing Support

United Colleges of Australia
Level 2/303 Pitt St, Sydney NSW 2000
08.2024

Bachelor of Science - Civil Engineering

Saint Louis College
City Of San Fernando, La Union, Philippines
04.2019

High School Diploma -

Saint Louis College
City Of San Fernando, La Union, Philippines
04.2014

Skills

  • Cleaning and Sanitation
  • Quality Assurance and Control
  • Motivate Staff
  • Resolve Complaints
  • Job Assignments
  • Performance Improvement
  • Department Coordination
  • Health and Safety Compliance

Timeline

Housekeeping Supervisor

Global Hospitality Solution
05.2023 - Current

Bindery Assistant

Stockdale Personnel
02.2023 - 05.2023

Room Attendant

Empire Hospitality
12.2022 - 04.2023

Certificate IV - Ageing Support

United Colleges of Australia

Bachelor of Science - Civil Engineering

Saint Louis College

High School Diploma -

Saint Louis College

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KHALA CIADEL YAPIT