Summary
Overview
Work History
Education
Skills
Timeline
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Khaleah Mergard

Gladstone,QLD

Summary

Proven Security Officer with a strong background in threat assessment and emergency response, honed at Skld Security. Excelled in maintaining safety and reducing incidents by 30% through vigilant monitoring and effective incident reporting. Demonstrates exceptional relationship-building skills, ensuring a secure, welcoming environment for all. Certified in first aid and CPR, showcasing a commitment to comprehensive security measures.

Overview

9
9
years of professional experience

Work History

Security Officer

Skld Security
05.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.

Housekeeper

Rydges Hotel
01.2020 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Creche Assistant

Terries Swim School
01.2016 - 08.2016
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.

Service Assistant

Coles
11.2015 - 02.2016
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
  • Improved customer satisfaction by providing timely and efficient service assistance.

Education

Certificate II - Security Operations

Bars Training
Gladstone, QLD
09.2022

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Emergency response
  • Relationship building and management
  • Visitor tracking
  • Threat assessment
  • Access control management
  • Document management
  • Threat management
  • Staff management
  • Crime prevention
  • Emergency evacuation procedures
  • Shift work experience
  • First aid and CPR certified
  • ID verification
  • Event security

Timeline

Security Officer

Skld Security
05.2023 - Current

Housekeeper

Rydges Hotel
01.2020 - 11.2021

Creche Assistant

Terries Swim School
01.2016 - 08.2016

Service Assistant

Coles
11.2015 - 02.2016

Certificate II - Security Operations

Bars Training

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Khaleah Mergard