Khaled El Said

Work History

Warilla Physiotherapy

09.2024 - Current

Expedited invoice processing by accurately entering data into financial software programs.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
Maintained detailed records and filing systems, ensuring easy access to vital information.
Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
Prepared reports and presentations for meetings, contributing to informed decision-making within the organization.
Streamlined appointment scheduling for increased accuracy and improved customer satisfaction.
Assisted with onboarding new clients and securing paperwork completion.
Organized, maintained and updated information in computer databases.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained confidentiality of information regarding clients and company.
Confirmed appointments, communicated with clients, and updated client records.
Handled cash transactions and maintained sales and payments records accurately.

Care Professional Services

07.2019 - 01.2024

Collaborated on operational support tasks to achieve common goal.
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Oversaw recruitment initiatives and directed the onboarding process.
Oversaw recruitment initiatives and directed the onboarding process.
Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
Oversaw projects to help goals, tasks and milestones align with organizational strategy.
Developed operational processes to help organization adapt to market change.
Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Global Art Maintenance & General Contracting

08.2014 - 06.2019

Resolved complaints and prioritized urgent issues for technicians to ensure prompt resolution.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Contributed to successful projects by providing essential administrative support and resource management.
Handled contract renewals and ensured accurate system updates.
Managed office supply procurement through purchasing programs, ensuring LPO acquisition.
Managed office operations, including preparing meeting rooms, upholding cleanliness standards, and verifying device functionality.
Handled general administrative responsibilities, including data entry, filing, updating, and archiving.
Coordinated front-end communication with visitors, clients, and suppliers through phone and email, providing prompt and efficient responses to inquiries.