Khalid Abdi

Experienced and dedicated professional with a strong background in various customer service and warehousing roles. Proven expertise in pick packing and warehousing duties, as well as customer contact and support. Recognized for exceptional communication skills, attention to detail, and a strong commitment to delivering high-quality service to customers.

As a Pick Packer and Warehouse Associate, demonstrated proficiency in inventory management, order fulfillment, and maintaining a well-organized warehouse environment. Utilized keen attention to detail and accuracy to ensure the correct packaging, labeling, and shipping of products. Collaborated effectively with team members and adhered to strict safety protocols to optimize productivity and meet deadlines. Carried out tasks such as RF scanning, voice picking, and packing pallets with a machine and manually plus other warehousing duties.

In the role of a Customer Contact Officer at AcquireBPO, exhibited exceptional interpersonal skills and a customer-centric approach. Successfully handled customer inquiries, resolved issues, and provided comprehensive support and information. Developed a deep understanding of products and services to effectively address customer needs and promote customer satisfaction.

Served as a Call Centre Agent and Ballot Counter with the Victorian Electoral Commission, contributing to the smooth execution of electoral processes. Displayed excellent communication and organizational skills while managing large volumes of calls and accurately counting and recording ballots. Ensured adherence to strict election regulations and maintained confidentiality and integrity throughout the process.

As a Customer Contact Representative with Probe and a Customer Contact Officer with Serco, consistently delivered exceptional customer service by addressing inquiries, resolving concerns, and providing product or service information. Cultivated strong customer relationships through active listening, empathy, and effective problem-solving. Demonstrated adaptability and resourcefulness in handling various customer situations with professionalism and efficiency.

With a proven track record in both warehousing and customer service roles, I am adept at managing diverse responsibilities, collaborating with cross-functional teams, and maintaining a customer-focused approach. Seeking to leverage my skills and experience to contribute to a dynamic organization focused on delivering superior service and operational excellence.

Certificate II in security operations at Knights College.

Completed Victorian Certificate Of Education at Sirius College Meadow Fair Campus.

2020 Graduate.