Khalid Lozi
Homebush,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Service Manager
Sutherland Volkswagen
10.2023 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Aftersales Manager
Lamborghini Sydney
02.2022 - 08.2023
- Developed strong relationships with suppliers, ensuring prompt parts availability and minimizing delays.
- Established clear performance metrics to monitor staff progress and identify areas for improvement.
- Increased revenue by offering tailored aftersales packages based on individual customer needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Service Advisor
Audi Centre Parramatta
08.2017 - 01.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Technician
Audi Centre Parramatta
01.2011 - 08.2017
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Skills
- Resource Allocation
- Conflict Resolution
- Budget Control
- Problem-Solving
- Multitasking and Organization
- Positive Attitude
- Customer Service
Timeline
Service Manager
Sutherland Volkswagen
10.2023 - Current
Aftersales Manager
Lamborghini Sydney
02.2022 - 08.2023
Service Advisor
Audi Centre Parramatta
08.2017 - 01.2022
Technician
Audi Centre Parramatta
01.2011 - 08.2017
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