Summary
Overview
Work History
Education
Websites
Systems Competencies
Certification Short Courses
Personal Qualifications
References
Timeline
Generic

KHALID SHAMIM

Summary

Actively seeking an IT System Administrator opportunity to drive long-term career growth. My approach is characterized by resourcefulness, innovation, and flexibility, with a focus on utilizing my skills in incident management, troubleshooting, and time management. In addition to this, I bring a robust background in application support to ensure the seamless functioning of critical software systems.

Experienced IT professional with vested interest in System Admin, Support and SecOps tasks along with exceptional customer service, communication and troubleshooting skills. Consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. Confident and patient worker with an ability to develop and maintain professional rapport with colleagues and clients through effective communication.

Overview

7
7
years of professional experience

Work History

IT Consultant (System Admin)

Chamonix IT pvt Ltd
02.2023 - Current
  • Managing and optimizing SCCM facilitating efficient deployment, software distribution, patch management, and system updates.
  • Provide support for systems, encompassing the management of web, application, and database servers.
  • License ad certificate management
  • Windows server 2012 / 2016, DHCP, DC, WDS and WSUS
  • Onsite clients visit and support with excellent customer service
  • Windows Deployment Services for OS provisioning and PXE boot setup on Win server 2022
  • Windows Autopilot deployments along with configuring and managing policies and device/user configuration profiles
  • Win 11 SOE setup and device roll out project for one of the clients
  • Microsoft Intune administration, application packaging and hardening, user management and Endpoint management
  • Liaising with vendors about critical system updates
  • OS quality updates and application patch management with tool PatchMyPc
  • Participated in a project to setup Azure cloud infrastructure systems for clients
  • Created a hybrid SCCM extension (Co manage).
  • Migrate SQL server to Azure by using Azure migrate service
  • Azure resource creation, Virtual network setup and VM allocations.
  • Help Dev team to manage Azure API
  • Allocate Dev/test resources for Dev team and provide appropriate permissions
  • Microsoft defender security alert management and action as required
  • SecOps task and advisory as required
  • Identity and access management
  • MFA authentication administration
  • Microsoft, DUO and YubiKey
  • Microsoft SharePoint administration
  • Created a SharePoint online site with power apps
  • Migrated outlook, file share and public folder to SharePoint and sync it with One Drive
  • Develop and maintain written technical specifications, procedures, reference material and end user documentation.
  • Daily and monthly system health check, data backup and replication with Veeam
  • Fundamental understating of SQL server 2017 and MySQL
  • MacOS device management with Apple business manager and JAMF.

L2 Desktop Support

LOGI-TECH Pvt Ltd Contractor (DSTG dept of DEFENCE)
01.2022 - 02.2023
  • IT L2 desktop support to DSTG client as per protected and secret DEFENCE network policies and protocols
  • PC / server builds and Win 10 Administration
  • Software patching and updates in SCCM
  • Network Port patching, hardware deployment and software installation
  • OFFICE 365 administration/resource allocation and account management
  • Daily System admin / help desk support
  • Hardware sanitization and disposal as per Defence security protocol
  • Manage, create, and terminate user account
  • ON/OFF boarding, RDP requests
  • Real time ticket entry by utilizing, monitoring, and managing our service desk system
  • Monitor user activity, network events and signals from security tools to identify events
  • Collaborating with security team for incidents/data breaches
  • Security log monitoring and critical incident response in collaboration with cyber security team.

IT Service Desk Analyst

ASG GROUP Pvt Ltd.
05.2021 - 02.2022
  • IT service desk analyst for busy corporate clients (utility / govt) to support end user computing with L1 / L2 issues as per client access and IT environment
  • Responding to IT support incidents and requests over the phone, via email and in person and provide advance level IT support
  • Ticket TRIAG and proper resource allocation for timely resolution of end user issues
  • Address end user issues and resolve general purpose hardware and software issues via phone and remote tools
  • Use a call logging system efficiently to priorities problems and record resolutions to enhance team communication
  • Real time ticket entry by utilizing, monitoring, and managing our service desk system
  • Good understanding of cloud computing, jump host and RDP
  • Logging and reporting clients complain, MIM and P1/P2 alerts
  • Experience working with Software management system and installation of software through SCCM
  • Manage, create and terminate user account
  • On-boarding, OFF boarding via Active directory management
  • VPN access, resource allocation and CITRIX environment familiarities and jump host.

Electronics Technician

Entech Electronics Adelaide, South Australia
05.2017 - 04.2021
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, Installing and configuring computer hardware
  • Troubleshooting, fault finding, and repair as required
  • Assist production engineer for preparation of training material and SOP’s
  • Liaise with Production Manager and supervisors on priority issues
  • Make sure workplace safety procedures are being followed by operators
  • 5S implementation in SMT area
  • Ensure WH & S in SMT area and participate in training
  • Troubleshooting and maintenance of SMT equipment errors.

Education

Bachelor of Science - Electronics

University of Karachi
Pakistan
12.2007

Websites

Systems Competencies

  • Windows 10 / 11
  • Windows server administration DC,DHCP, WDS and WSUS.
  • Azure Entra AD / PIM
  • Microsoft Endpoint configuration Manager SCCM
  • Microsoft Defender for End point.
  • SPLUNK
  • PowerShell V7
  • SQL server 2017
  • Team Player
  • Communication
  • Incident Reporting and escalations.
  • Security events and log monitoring
  • System Health checks.
  • OSI model, ISM framework
  • Endpoint management.

Certification Short Courses

  • AZ-104 (Microsoft Azure Administrator)
  • AZ-900 (Microsoft Azure)
  • SC-900 (Microsoft security and compliance fundamental certification)
  • Microsoft Defender for Endpoint Security (Microsoft training)
  • Microsoft Endpoint Configuration Manager (Udemy)
  • Detecting and defending against Cyber threats. (CSU)
  • CompTia A+ (Udemy)
  • ITIL4 foundation training (Udemy)

Personal Qualifications

  • Dip IT Sys Admin and Cloud Eng - TAFE SA 2023 (in progress)
  • CERT II in IT assembly and setup, TAFE SA 2018.
  • BSc. Electronics (University of Karachi, Pakistan)

References

Will provide on request.

Timeline

IT Consultant (System Admin)

Chamonix IT pvt Ltd
02.2023 - Current

L2 Desktop Support

LOGI-TECH Pvt Ltd Contractor (DSTG dept of DEFENCE)
01.2022 - 02.2023

IT Service Desk Analyst

ASG GROUP Pvt Ltd.
05.2021 - 02.2022

Electronics Technician

Entech Electronics Adelaide, South Australia
05.2017 - 04.2021

Bachelor of Science - Electronics

University of Karachi

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KHALID SHAMIM