KHALID YASIR
Reservoir,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fitness Center Manager
Anytime Fitness Tullamarine
Melrose, Tullamarine, AUS
04.2023 - Current
- Manage & order supplies as per needs to ensure adequate stock is maintained at all times.
- Address all the queries regarding the facility and equipment to gym members and casual customers and serve information about the wellness strategies to achieve the goals.
- Provide assistance about the customer requests and answer their questions as per the guidelines to improve the customer satisfaction.
- Provide excellent customer service and attention to members, prospects and casual customers face to face or through phone.
- Provide conflict resolution to customer complaints in an effective and timely manner keeping a positive attitude towards customers.
- Provide close collaboration with other team members within the club to ensure excellent efficiency across all departments.
- Organize and manage day to day operations of the fitness club, including staffing, equipment maintenance and customer service.
- Organize and Scheduled personal training sessions, yoga classes for specific members require assistance in achieving their fitness goals.
- Conducted assessments of members' physical condition to determine appropriate exercise programs.
- Provided individual support and counseling on general wellness and nutrition.
Motel Manager
Outback Quarters Motel
Outback, Cnr Of Sturt & Cobb Hwy, AUS
02.2022 - 11.2022
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Prepared reports on occupancy rates, revenues, and expenses for management review.
- Maintained inventory levels for supplies needed in the motel operations.
- Handled guest complaints and offered complimentary services for hardship cases.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Assisted guests at check-in, providing information on various services within the motel.
- Resolved customer complaints promptly by providing excellent customer service.
- Ensured compliance with applicable laws and regulations governing safety, health, and sanitation standards.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided primary customer support to internal and external customers.
Customer Service Officer
First Call Services
Hotham, Preston, Vic
08.2021 - 12.2021
- Providing customer assistance during the train replacement period
- Organizing and maintaining incident reports during the train replacement tenure
- Engaging with stakeholders through an integrated platform to update train or bus schedules
- Implementing transportation schedules with various occupations during the period of train station construction
- Aiding by handling calls, emails, and various inbound and outbound events passionately to meet customer expectations
- Proving abilities and skills effectively to lead from the front as a team to deliver KPI's targets
- Exercising the efforts to resolve customers' issues and concerns by providing effective and prominent solutions as per their needs.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently to complete all tasks within deadlines.
Junior Business Analyst
Interstellar Services Pty Ltd
Glen Barry, Campbell field, Vic
06.2020 - 08.2021
- Providing thorough research analysis to respond core business requirements with the efficient and result oriented suggestions to deliver the project
- Identifying the key needs for the client and understand the valuable information gathering to formalize the implementation strategies along with stakeholders
- Application testing is the core element of project testing to emphasize end user test cases
- Implementation of application into the product or services within a period of having valid warranty
- Provide designs, based on pre-defined solution architecture, an integrated solution that fit customer's business & operational needs
- Interpreting specifications, technical designs, and flow charts for applications, researching, consulting, analyzing and evaluating system needs.
Mobile Patrolling Officer
Bellrock Technologies (Quad Security Services)
Melbourne, Australia
12.2018 - 02.2020
- Experienced security professional with expertise in monitoring and patrolling various sites
- Diligently maintain accurate reports detailing activities during patrols
- Conduct weekly surveillance of existing sites to ensure the safety and security of the premises
- Promptly respond to alarm calls while on patrol, demonstrating quick decision-making skills
- Thoroughly document every incident reported, ensuring accurate records for future reference.
- Evaluated complaints and emergency-request information to determine response requirements.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Monitored all operations for potential security risks and threats.
- Supervised subordinate staff in carrying out daily duties and activities.
- Developed and implemented policies and procedures to ensure compliance with clients needs.
Education
Master of Information Technology: Business Analysis -
Charles Sturt University
Melbourne07.2019
Bachelor of Business Administration: Marketing -
Lahore Business School (University of Lahore)
11.2014
Skills
- Complaint resolution
- Training development aptitude
- Key stakeholder relationship building
- Service standard compliance
- Staff education and training
- Creative problem solving
- Stocking and replenishing
- CRM
- Administrative support
- Order fulfillment
- Safety standards and protocols
- Company policy adherence
- Team Building
- Emergency care
- Training and mentoring
- Meetings and presentations
- Cleanliness and sanitation
- Interpersonal communications
- Guest services
- Emergency Management
- Surveillance
- Teamwork and Collaboration
- Business processes and procedures
- Business relationship development
- Planning and Coordination
- PPE Compliance
- MS Office
- Little Hotelier Software Proficiency
- Written Communication
- Decision-Making
- Excellent Communication
Certification
- Certificate II in Security Operations
- Professional Year Program Performance Education, Melbourne
Accomplishments
Technological Influence & Innovations on Business Practices, To increase the efficiency and productivity of the business by influencing and innovating technology into business practices, MS Project, MS Excel, SQL, DBMS, Balsmiq Wireframes, The project handled by me individually and included research of the company, conducting interviews with production workers, visited manufacturing plants and conducting surveys with different organizations, After researching all information, we concluded that the company worked more efficiently with less time of involvement of labor, increased productivity and more qualitative production - data driven manufacturing.
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native/ Bilingual
Sindhi
Native/ Bilingual
Siraiki
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Fitness Center Manager
Anytime Fitness Tullamarine
04.2023 - Current
Motel Manager
Outback Quarters Motel
02.2022 - 11.2022
Customer Service Officer
First Call Services
08.2021 - 12.2021
Junior Business Analyst
Interstellar Services Pty Ltd
06.2020 - 08.2021
Mobile Patrolling Officer
Bellrock Technologies (Quad Security Services)
12.2018 - 02.2020
Master of Information Technology: Business Analysis -
Charles Sturt University
Bachelor of Business Administration: Marketing -
Lahore Business School (University of Lahore)
- Certificate II in Security Operations
- Professional Year Program Performance Education, Melbourne
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