Khalie Sanders
Guildford,NSW
Summary
Helpful professional with drive to provide remarkable customer service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding and expectations within a business. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and personal development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Duty Manager
Collector Hotel
08.2022 - Current
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving customers at the highest standard.
- Projected the hotel trademark to all employed to set the standard of service with positive can-do attitude.
- Opening and closing procedures on a daily basis, dealing with large amounts of cash and data entry.
- Weekly Manager meetings to confirm business plans and improvement opportunities.
- Increased customer service ratings through personable service.
Property Manager
365 Realty
01.2022 - 04.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other services.
- Completed final move-out and move-in inspections to identify any issues or hazards.
- Followed up on tenants and coordinated collection procedures of rent and other bills due.
- Introduced prospective tenants to types of units and houses available and performed inspections regularly to lease out the property on behalf of owners.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Use of multiple platforms to successfully complete my role beyond satisfaction.
- Email management with prompt responses.
Gaming Manager
Village Hotel
12.2020 - 08.2022
- Successful operation of a high turnover gaming room by providing exceptional customer service and positive interactions to create positive rapport to locals and new faces.
- Monitoring of gaming machines and patrons in relation to fraudulent activity.
- Ensure all correct signage is displayed throughout the venue in regards to laws and regulations.
- Training Gaming attendants with correct procedures and positive energy to provide the best customer experience.
- Casual duty manager role at times, successfully managing RSA and RCG laws. Opening venue and closing venue.
- Cash handling operations and data entry.
Bartender
Pendle Inn Hotel
03.2018 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures (RSA) for preventing guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
McDonalds Crew Trainer
McDonalds
01.2015 - 03.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Diploma - Property Services - Real Estate
Granville TAFE
Granville, NSW12.2019
High School Diploma -
Pendle Hill High School
Wentworthville, NSW10.2017
Skills
- Friendly, can-do attitude
- Work well individually
- Work well as part of a team
- Client Support
- Operational Systems Monitoring
- New Hire Retention
- Front Desk Operations
- Cash Handling
- Hotel Marketing
- Social Media Networking
- Staff Training
- Regulatory Compliance
Certification
RSA (Responsible Service of Alcohol)
RCG (Responsible Conduct of Gambling)
Timeline
Hotel Duty Manager
Collector Hotel
08.2022 - Current
Property Manager
365 Realty
01.2022 - 04.2023
Gaming Manager
Village Hotel
12.2020 - 08.2022
Bartender
Pendle Inn Hotel
03.2018 - 11.2020
McDonalds Crew Trainer
McDonalds
01.2015 - 03.2018
Diploma - Property Services - Real Estate
Granville TAFE
High School Diploma -
Pendle Hill High School
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