Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalifa Sharif Hossen

Sydney,NSW

Summary

To Professionally Progress in every step of any given task or opportunity and maintain at all times a high level of hard work, diligence and determination and pursue a position where I can utilize my skills, qualifications and experience. Responsible Service of Alcohol Responsible Conduct of Gambling Driver's licence: Unrestricted driving licence with clean driving history

Overview

21
21
years of professional experience

Work History

Security Patrol Officer

Davlin security
01.2022 - Current
  • High level of customer relations and services
  • Conflicts management (some cases)
  • Maintaining log sheet report regularly
  • Sound knowledge of location, maps, roads and highway services about Sydney city and outer suburb
  • check safety and security various side.
  • Alam response.

Security Officer

Wilson security/ Liverpool hospital
01.2021 - 08.2022

• Work in the emergency area

• Communication with two-way radio

• Help visitor, patient, and staff

• Covid check in

• Access control

• Patrol emergency area

• Maintain staff and mental and special need patient

• Monitor patient and staff safety and wellbeing

• Helping with transport to other ward and different hospital

• Help less mobile patient, if needed

Cook

Orient hotel, The rockd
01.2007 - 01.2010
  • Patrolling and static duties of premises (where required)
  • Regular use communication equipment and techniques
  • Recording and reporting of incidents and hazards
  • Maintaining log sheet report regularly
  • Blue star security
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Used standardized recipes and other instructions to prepare food.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Replenished food items from inventory and rotated ingredients.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Managed portion control using correct utensils during preparation and plating.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.

Taxi Driver

Self employed
01.2011 - 01.2011
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Achieved consistently high customer scores due to exceptional service.
  • Maintained vehicle to maximize passenger satisfaction.
  • Appeared at designated appointments according to schedule.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Responded to specific locations at designated times to handle customer reservations.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Offered riders information about local attractions and restaurants.
  • Applied mathematical skills to determine fares and change.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Implemented marketing and other strategic plans to generate new business.
  • Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
  • Assisted passengers with loading, unloading and stowing of luggage.
  • Understood and complied with vehicle safety laws and driving standards and kept passengers safe.
  • Greeted passengers warmly and professionally and engaged in conversation.
  • Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time.
  • Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Learned and explained current area attractions, events and locations.
  • Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
  • Displayed active listening and offered positive resolutions to passenger concerns.
  • Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
  • Marketed and promoted services actively and earned top fares in company.

Customer Service Attendant

Haricane Express
01.2006 - 03.2007

• Greeting customer with pleasant, friendly style.

• Interaction with customer face to face and answering phone for any queries.

• Promote products to the customers, explain about theproducts upon customer request and processing orders.

• Restocking and distributing stationery supplies

• Sorting and distributing outgoing mail

• Archiving files

• Dealing with telephone call

Customer Service Attendant

Seven Eleven
Town hall, Nsw
01.2004 - 01.2005

• Greeting customer with pleasant, friendly style.

• Interaction with customer face to face and answering phone for any queries.

• Promote products to the customers, explain about theproducts upon customer request and processing orders.

Operational activities:

• Handling cash in transaction.

• Starting the day/shift with log in user information.

• Reporting after ending the shift.

• Managing the Console (i.e. cash Handling machine) like to sort, count, and wrap currency, coins and do safe drop.

• Receives and processes all payments according to standard procedures like by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers.

• Informs customers about services available and assesses customer needs

• Completes, processes, and maintains applicable paperwork and keeping the records.

• Resolve customer complaints.

• Ensuring that adequate amount of cash is available at cashier counter so that balance can be paid to the customers easily.

Managing stock/store:

• Product replenishment and Facing up the products according to expiry dates.

• Checking and monitoring the expiry date of the product. Ordering products by emails or phone from suppliers

Education

Advanced diploma of Hospitality Management -

Carrick institute
01.2006

Certificate IV of Information technology -

Canterbury College
01.2004

Higher Secondary Certificate (HSC) -

Dhaka
01.1999

Certificate I AC in Security operations First Aid Cert. -

Skills

  • Sound knowledge of security and experience through employment history
  • Able to learn quickly
  • Team orientated
  • Trustworthy and reliable
  • Able to work under supervision and without
  • Flexible to work any hours day/night
  • Excellent customer service skills
  • Conflict management skills
  • Excellent knowledge of computers (Advanced Diploma of Information Technology)
  • Excellent oral and written skills
  • Well groomed and great personal presentation
  • Hard worker, works well under pressure

Timeline

Security Patrol Officer

Davlin security
01.2022 - Current

Security Officer

Wilson security/ Liverpool hospital
01.2021 - 08.2022

Taxi Driver

Self employed
01.2011 - 01.2011

Cook

Orient hotel, The rockd
01.2007 - 01.2010

Customer Service Attendant

Haricane Express
01.2006 - 03.2007

Customer Service Attendant

Seven Eleven
01.2004 - 01.2005

Advanced diploma of Hospitality Management -

Carrick institute

Certificate IV of Information technology -

Canterbury College

Higher Secondary Certificate (HSC) -

Certificate I AC in Security operations First Aid Cert. -

Khalifa Sharif Hossen