Khalisha-Armani Ashik

Having wanting my own business, and wanting to be my own boss, in 2023 I did a 2 month course to help open a business in the beauty industry. I trained closely with the owner of Tanaka Beauty who helped me :

• Establish strong client relationships through exceptional customer service and communication skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Making my own money as a side hustle, to help girls and boys around my area feel beautiful and better about themselves with the services I was able to provide

• Working closely with the cook to help cater and deliver food services to relevant communities and shops.
• Answered telephone to make bookings and take orders.
• Assisted owner of The Nasi Lemak Lady with social media outlets to reach out to more customers by providing an interactive Instagram and Facebook account.
• Coordinated with kitchen staff to ensure timely delivery of food orders, minimising wait times for shop owners.
• Collaborated with other team members to maintain a clean, organized, and welcoming environment.
• Remembered, recited and promoted variety of menu items.
• Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.

Working with LAC, I was working very closely with the residential coordinator to help schedule and organise materials for front yard installations in new estates. Wanting to further improve and develop my skills to hold more responsibility in an intimate team, my job included and not limited to.:

- daily use of Microsoft Suite to organise inventory, stock, and organise new materials for each job week to closely monitor budgets and expenditure to maximise resource allocation while minimising costs.

• Continuously sought feedback from residents, staff, and home owners to inform future improvements to residential services.
• Maintained meticulous records related to every aspect of residential services management including incident reports, maintenance requests, budget documentation, and more.
• Streamlined service delivery for increased efficiency by regularly reviewing and updating operational procedures.
• Printing out contracts for both the design team, and site workers to ensure all installation jobs matched with the CRM system.
• Facilitated regular meetings with homeowners families to provide updates on progress while addressing any concerns or questions they may have had.
• Successfully resolved conflicts among residents through mediation techniques and proactive communication strategies.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Working closely with the residential coordinator to ensure that all jobs for the following week were organised and contract printed out.
• Conducting tax invoices from companies that supplied to LAC, as-well as accounts payable paperwork

Through my time at Fedex/TNT, it helped me learn a wide range of skulls that are pertinent in any office administration work. This included:

• Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call centre processes for improved efficiency and reduced wait times. Especially during COVID-19 restrictions as well as the 2029-2021 strikes Australia wide of our TNT drivers.
• Resolved customer, and small business owners complaints with empathy resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

• Assisted customers and navigating company website and placing online orders, improving overall user experience.

• Reviewed associate performance to identify training needs.

•. Managing high stress situations, effectively, also maintaining professionalism under pressure by resolving disputes or conflicts.

• Provided coaching and mentoring to new hires, and contributing to the successful integration into the team.
• Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.

Allied Giving was a charitable sales opportunity where my responsibilities included:

• Daily door to door knocking in Perth locations both Metro & Country to raise awareness for foundations such as: The Breast Cancer Foundation & Surf Lifesavers.
• Serving customers with knowledge, compassion and friendly support at every stage of shopping and purchasing.
• Working effectively in fast-paced environments.
• Proven my ability to learn quickly and adapt to new situations.
• Increased sales and customer satisfaction through personalised servicing.