Khalisha-Armani Ashik
Canning Vale,WA
“Face the demands of life voluntarily. Respond to a challenge, instead of bracing for catastrophe.”
Dr. Jordan Peterson
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position at your company. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Experience Supervisor
FedEx
Canning Vale, WA
04.2021 - Current
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted business' development by building and maintaining relationships with new clients.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Associate
Allied Giving
Subiaco, WA
05.2017 - 04.2022
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organising strategies.
- Engaged with customers to build rapport and loyalty.
- Achieved or exceeded company-defined sales quotas.
- Quoted prices, credit terms and other bid specifications. Increased sales by 10%
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Informed customers of promotions to increase sales productivity and volume.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated advertising brochure for vendor use - charities such as
- Pink Ribbon, Surf Lifesavers
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
High School Diploma -
12.2018
- Recipient of Art and Basketball Captain Award
- Awarded with Honours [(2018, Artistic and Science award)]
- Awarded Kennedy Basketball Baptist College, [2017] for Great leadership skills, team leader, worked really well in a team.
- Willetton Senior Highschool, 2014-2017 from bringing the teams together, winning several champion senior league games as well as state.
- Recipient of [WSHS debate team, Peer Leader, After hours tutor]
- Class Rank 1/87 students in Drama [WSHS]
- Class Rank 2/285 students in English [WSHS]
- Professional Development Studies: Nail Technician
- Member of WSHS Chess Club, 2014 to 2017
- Completed 4 credits toward Hospitality, IT and Administration
Associate of Applied Science - Clinical Child Psychology
04.2027
- Curtin Principal's Recommendation Award , 2018 for consecutively proving my leadership skills
- Class Rank 6
- 3.7 GPA
- Australian Tertiary Admission Rank (ATAR) - 89/99.95
- Studied: Creative writing, Media and Philosophy
Momentarily taking a break from studies as my focus is now purely on my own personal business as a nail technician as a side hustle.
Nail Tech - Beautician
04.2023
- Khalisha-Armani Ashik
- TanakaNails, Completed 2023
- Coursework: Tanaka Beginners Course
- Using my social media platform to engage with my followers as free advertisement of my nail artistry.
- Took the initiative to finally have the guts to believe in myself and see potential with the skills I was fortunate enough to have.
- Coursework:
- CERT IIII Hospitality
- CERT III - Legal Administration
Professional Development:
- OHS certified
- WHS certified
- RSA license
- C-Class drivers licence
Studied:
- Creative Writing
- Graphic Arts
- Theatre Arts
- Philosophy
- Ancient History
- Volunteer work for the City of Cockburn rehabilitation for native animals
- Willetton Senior Highschool, 2013 from 2015 for Basketball Scholarship
- Kennedy Baptist College, 2017 from 2018. Captain of National Highschool Basketball State League
- Canning Vale College, 2016 from 2017 Awarded for Visual Arts Extension Program
Skills
- Staff Coaching and Training
- Adaptable to Changing Demands
- Quality Assurance Evaluation
- Motivational Leadership
- Handling Complaints
- Greet Guests
- Shipping and Receiving Oversight
- Departmental Procedures
- Administrative Support
- Customer Issue De-Escalation
- Customer Care
- Superior Work Ethic
- Flexible and Adaptable
- MS Office
- Critical Thinking
- Attention to Detail
- Maintaining Clean Work Areas
- Gathering Supplies
- Special Assignments
- Procedure Writing
- Sales Experience
- Contact Management Systems
- Call Control
- Constructive Feedback
- Customer Acquisition
- Workflow Implementation
- Information Updates
- Shipment Processing
- Regulatory and Legal Compliance
Accomplishments
- In 2019 I was signed to an agency, therefore making modelling a form of work:
- I have been sponsored by Champion, Nike, and New Balance.
- Supervised team of trainees during their first week of training as a customer experience representative.
- I played basketball for 12 years of my life, and it taught me everything I know now about team work, leadership skills and yo be very resilient.
- Achieved high ratings of satisfactory customer service by completing an urgent shipment whilst at FedEx during the 2021 strikes and Covid lockdown's, with accuracy and efficiency.
- Achieved averages of 180+ calls a day through effectively helping with shipment bookings, and enquiries.
- Collaborated with team of 8 staff members (from Perth, WA) in the development of Five9, a new phone system used throughout FedEx Australia wide.
Additional Information
References
- EMIN AHMETOVICH (SITE MANAGER FOR PACT CONSTRUCTION)
- 0477718885
EMIN.AHMETOVICH28@GMAIL.COM // ADMIN@PACTCONSTRUCTION.COM.AU
- ARCHIE KALAM (INTERNATIONAL FEDEX SUPPORT)
- 0423 789 348
ARCHKALAM@GMAIL.COM
NORRUZAINAH HASHIM (NASI LEMAK LADY)
- 0402 148 926
THENASILEMAKLADY@GMAIL.COM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Supervisor - FedEx
04.2021 - Current
Sales Associate - Allied Giving
05.2017 - 04.2022
Kennedy Baptist College - High School Diploma,
Curtin University - Associate of Applied Science, Clinical Child Psychology
Tanakanails - Nail Tech, Beautician
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