Khalisha-Armani Ashik

As someone who is naturally gifted in arts, I thought why not save money and perhaps learn how to do nails and turn it into my own business. Where I am now my own boss, and I can control what I need to do to get done.

• Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
• Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
• Provided clients with advice and education on best nail care practices.
• Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Educated clients on proper use of salon products.
• Excellent communication skills, both verbal and written.

My job at FedEx helped me learn a wide range of skills that are pertinent in any office administration work. This included;

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call centre processes for improved efficiency and reduced wait times. Especially during the COVID restrictions as well as the 2020-2021 strikes of our TNT drivers.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Having a Cert II in Hospitality, I found my responsibilities were to set up shop from open to close. Check stock every morning, made sure that all kitchens and surfaces were adhering to the OHS practices. Being a cafe lead also meant I worked front of house aswell as help assisting in management of events.

• Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Assisted customers with menu selections, providing detailed information about ingredients and preparation methods for informed decisionmaking.
• Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

My job at Allied Giving was a charitable sales opportunity where my responsibilities included:

• My day to day job was: door knocking in different parts of Perth hoping to raise awareness for Breast Cancer.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Increased sales and customer satisfaction through personalized servicing.

• Coursework: CERT II BUSINESS

• Basketball: 2018 from MVP Grand Finalist for

'Outstanding teamwork and leadership'

• Coursework: CERT III LEGAL ADMNITRATION
• Recipient of Basketball Captain Award

Bringing home a championship medal home.

• Recipient of Class of 2017 CVC Art Award

• Basketball Scholarship 2013 from 2015
• Class Rank 10/385
• Degree Awarded with Honours Willetton Senior Highschool Basketball Programme, Division A Team - National Level
• Front of House, [2013] to [2014]
• Prefect, Giving Orientations to new students and Internationl students. [2013] to [2015]
• Member of WSHS Debate Team, [2014] to [2015]
• Member of WSHS Library Chess Club, [2013] to [2015]