Khan Bellamy
Summary
Dynamic and results-driven customer experience specialist with over a decade of experience across luxury retail, wholesale operations, and B2B customer service. Known for delivering exceptional service, optimising operational workflows, and building strong client relationships. Proven ability to adapt across industries, from high-end fashion to logistics and support services, with a strong focus on customer satisfaction, process improvement, and performance consistency.
Overview
11
11
years of professional experience
Work History
Wholesale Customer Support
Accent Group Ltd.
Sydney/Brisbane
07.2022 - Current
- Process high-volume wholesale orders for major retail partners including David Jones, Myer, and The Iconic.
- Liaise with customers, retail staff, and internal teams via Zendesk to resolve inquiries and issues promptly.
- Manage returns, credit notes, and freight investigations with attention to service recovery.
- Track shipments, resolve delivery delays, and handle complaints efficiently.
- Conduct root cause analysis for common service issues and recommend process improvements to leadership.
- Consistently meet tight deadlines while ensuring quality and accuracy in B2B order management.
Client Advisor
Louis Vuitton - LVMH
Sydney, NSW
08.2018 - 07.2021
- Delivered premium in-store service, consistently exceeding sales targets, KPI’s and client satisfaction.
- Maintained long-term relationships with clients, including VIP clientele, through tailored consultations.
- Drove digital outreach initiatives to promote new collections and engage clients outside of the boutique.
- Supported visual merchandising team with in store set up execution to be aligned with Worldwide Visual Guidelines.
- Executed luxury merchandising strategies, enhancing brand presentation and customer engagement.
- Proactively follow up on client enquiries and requests, including after sales services
Customer Service Advisor
Menulog
Sydney, NSW
09.2021 - 07.2022
- Delivered high-volume customer support via phone and digital channels through Zendesk.
- Maintained strong average handling time (
- Handled escalations, processed refunds, and completed data entry with precision.
- Identified service gaps and shared actionable insights with leadership to improve CX strategies.
State Visual Merchandiser
Ted Baker London
Sydney, NSW
01.2017 - 08.2018
- Rapidly promoted from Store Supervisor to State Visual Merchandiser within three months.
- Led visual merchandising for NSW stores, ensuring brand consistency and appeal.
- Collaborated with regional and national teams on store layouts, displays, and campaigns.
- Delivered team training on styling, visual standards, and product presentation.
- Monitored sales performance to align visuals with commercial objectives.
Assistant Store Manager
Number One Shoes
Auckland, NZ
05.2014 - 01.2017
- Led staff motivation and training initiatives to drive performance and exceed store sales targets
- Managed team scheduling and rostering to ensure optimal coverage and operational efficiency
- Planned and executed in-store promotions and seasonal sales campaigns
- Built and maintained strong customer relationships to encourage repeat business and customer loyalty
- Managed daily banking, cash handling, and reconciliation of financial reports
- Resolved customer complaints and escalated issues with professionalism and a solution-focused approach
Education
NCEA Level 3 -
Central Hawkes Bay College
Waipukurau, NZCut Above Academy
Auckland, NZNational Certificate In Tourism Level 3 -
New Zealand School of Tourism
Auckland, NZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Multitasking
- Computer skills
Timeline
Wholesale Customer Support
Accent Group Ltd.
07.2022 - Current
Customer Service Advisor
Menulog
09.2021 - 07.2022
Client Advisor
Louis Vuitton - LVMH
08.2018 - 07.2021
State Visual Merchandiser
Ted Baker London
01.2017 - 08.2018
Assistant Store Manager
Number One Shoes
05.2014 - 01.2017
NCEA Level 3 -
Central Hawkes Bay College
Cut Above Academy
National Certificate In Tourism Level 3 -
New Zealand School of Tourism