Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KHAN SHARAR

Eumemmerring,Victoria

Summary

To continually progress and be fully involved in a challenging, rewarding career in higher level management, taking more ownership and decision making in a successful structured company. Building on the past 8+ years of store operations, senior leadership, training and operations experience and to diversify further and never stop learning. Aspiring to gain further technical knowledge and expertise through brand building and personal development.

Customer-centric, team-oriented Restaurant Manager and Franchise Owner. Background includes business operations, financial oversight, and marketing. Demonstrated team leader with excellent staff, time, and project management skills. Reputable for displaying a great depth of attention to detail, product knowledge, people engagement, training and development, creation of culture and directly committing these to staffing and company development. Holds a very firm interest in businesses and what assets lead them to succeed, understanding the importance of market competitiveness, fiscal responsibility, and product/service delivery. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 7 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Franchise Partner/ Restaurant Manager

Pattysmiths Burgers
12.2021 - 04.2023
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets
  • Managed labor, inventory and overhead costs effectively to maintain business profitability
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills
  • Trained and motivated employees to perform daily business functions
  • Oversaw payroll, business planning and marketing for franchise operations
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
  • Worked with marketing teams to create print and online advertisements to bring in new customers
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Prepared bank deposits and handled business sales, returns and transaction reports
  • Recruited and developed successful leadership staff to handle day-to-day business operations
  • Executed multiple virtual brand within the same site
  • WHS compliance Training
  • Xero operation- bank reconcile, payroll, accounts payable/receivable

Restaurant Manager

BurgerLove
02.2019 - 10.2021
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Assisted with hiring, training and mentoring new staff members
  • Supervised guests at the front counter, answering questions regarding products.

Coles Services Team Member

Coles
02.2017 - 06.2020
  • Store maintenance, Delivery, Providing customer quick and accurate service, Maintaining a clean and friendly environment, Ensuring customer satisfaction, Trolley collection

Crew Trainer

McDonalds
12.2015 - 03.2018
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Greeted customers with a smile and provided friendly service to professionally handle every need
  • Set a positive example for team members by providing high-quality, efficient service
  • Mentored junior employees to improve performance, food safety, and customer service
  • Taught new team members correct procedures for all areas of operations
  • Trained other employees in customer service, food safety, and performance requirements
  • Studied crew members during work shifts to provide feedback and guidance in improving performance
  • Register operations and cash handling
  • Maintaining high standards of customer service during high-volume, fast-paced operations
  • Communicating clearly and positively with co-workers
  • Maintaining a clean, hygienic and friendly environment
  • Took initiative to find extra tasks when scheduled duties were to complete
  • Handling customers enquiry and complaints
  • Maintaining stock level for store daily operations

Team Member

Crust Gourmet Pizza Bar
02.2015 - 12.2015
  • Providing excellent customer service
  • Preparation and Assembling customers order
  • Register operations, Cash handling
  • Serving orders to customers table
  • Greeting customers gently and in an extreme friendly way

Operational Crew

McDonalds
01.2015 - 12.2015
  • Providing customers with fast, efficient, friendly and knowledgeable service
  • Register operations and cash handling
  • Providing customers with information on products
  • Ensuring customer satisfaction
  • Checking stock availability to fill scheduled deliveries
  • Unpacking deliveries and filling all stock
  • Ensuring store was clean and presentable
  • Preparing and Assembling customers order

Team Member

Ghin Kopi
08.2014 - 01.2015
  • Preparing and assembling orders
  • Register operation and Cash handling
  • Preparing drinks and cocktails
  • Serving orders to customers
  • Managing delivery drivers

Team Member

HIYC RESTAURANT
06.2014 - 09.2014
  • Assisting Chef to get the jobs done in kitchen
  • Order preparation and serving
  • Register operation and cash handling
  • Ensuring customer satisfaction

Education

Skills

  • Budgeting
  • Operations management
  • Project Management
  • Negotiation
  • Business administration
  • Financial Management
  • Staff Management
  • Inventory management
  • Employee scheduling
  • Coaching and mentoring
  • Multi-tasking
  • Leadership
  • Team building
  • Negotiation and Influencing
  • Creative and task focus
  • Adaptability and working under pressure
  • Food Plating and Presentation
  • Staff Development Talent
  • Menu Planning
  • Kitchen Equipment Operation

References

  • Charles Kim, Business Development Manager, Concept Eight, 0404132564, Charles@concepteight.com.au
  • Clifford Sneider, Owner & Director, Burgerlove, 0403894599, Cliffordsneider@gmail.com

Timeline

Franchise Partner/ Restaurant Manager

Pattysmiths Burgers
12.2021 - 04.2023

Restaurant Manager

BurgerLove
02.2019 - 10.2021

Coles Services Team Member

Coles
02.2017 - 06.2020

Crew Trainer

McDonalds
12.2015 - 03.2018

Team Member

Crust Gourmet Pizza Bar
02.2015 - 12.2015

Operational Crew

McDonalds
01.2015 - 12.2015

Team Member

Ghin Kopi
08.2014 - 01.2015

Team Member

HIYC RESTAURANT
06.2014 - 09.2014

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