Khandakar Shahnewaj Hossain
Melbourne,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chef & Customer Service
Cross Chicken
SYDNEY, NEW SOUTH WALES
06.2023 - 01.2024
- Food preparing, Customer service, Dish washing, Overlooking stocks
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Customer Service Associate
KFC
Dhaka, Bangladesh
06.2022 - 01.2023
- Cash handling, Meet and greet customers, Daily sales operations, Helping with queries
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Team Member
Shwapno Super Shop
Dhanmondi, Dhaka, Bangladesh
02.2021 - 01.2022
- Overlooking stocks, Customer service, Maintaining cleanliness of the premises, Restocking and marking down
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
Education
Undergraduate - Cybersecurity
Victorian Institute of Technology
VIC, Melbourne02-2027
Skills
- Mentoring
- Cash Handling
- Leadership
- Cold Calling
- Customer Service
- Research
- Tutoring
- Recruiting
- Administrative Experience
- Merchandising
- POS
- Negotiation
Certification
- NSW food safety course
- National chef course
Timeline
Chef & Customer Service
Cross Chicken
06.2023 - 01.2024
Customer Service Associate
KFC
06.2022 - 01.2023
Team Member
Shwapno Super Shop
02.2021 - 01.2022
Undergraduate - Cybersecurity
Victorian Institute of Technology