Khandro Evans
Perth
Summary
Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
The Commercial Hotel
05.2022 - 05.2023
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Served high customer volumes during special events, nights, and weekends.
Utility/Tavern
ISS Facility Services
09.2016 - 02.2018
- Set up, set down and serve drinks in the tavern
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restock of cool room and kegs
- Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas
- Dust and polish furniture in rooms and lobbies and ensure that all fixtures such as lights and air conditioning units are cleaned properly
- Wash and sanitize bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels
- Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according policies and procedures
Team Leader
Bunnings Warehouse
09.2015 - 08.2016
- Coach and develop a team
- Motivate and develop a team in an active retail environment
- Provide effective planning and organization
- Provide excellent written and verbal communication
- Deliver outstanding customer service
- Drive a high performance culture and create an enjoyable workplace
- Irrigation system training and reticulation
- Full poison handling training
- Garden maintenance advisor
- Safety training and assisting safety meetings every week
- Ensuring the correct PPE is worn
- Key holder/setting all alarms and disabling
Duty Manager Supervisor
Young George
01.2014 - 08.2015
- Plan, direct and oversee all bar operations
- Organizing bookings and walk ins
- Managing staff
- Coffee and cocktail making
- Ensuring product and service standards are met
- To ensure that the bar area is kept clean at all times
- Documenting incident reports
- Ensuring the safety of all patrons in the venue
- To be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, Customer Care & Security
- Ensure policies and procedures are completed at end of shifts
- End of day cashing up of tills and using a money safe
- Responsible for double checking all kitchen equipment is turned off at the end of the night
- Key holder/setting all alarms and disabling
Restaurant Waitress
Duende Tapas
01.2013 - 04.2014
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Operated POS systems to cash out customer checks and complete order transactions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Completed credit payments via card processing systems.
- Applied comprehensive knowledge of wine, cider and beer to customers
- Able to help out in any area when needed /bar/coffee food delivery
Bartender/Waitress
Little Creatures Brewing
03.2012 - 04.2014
- Efficient dispensing and servicing of drinks and food
- Coffee making
- To ensure that the bar area is kept clean at all times.
- To ensure a high standard of personal hygiene and grooming.
- To be aware and comply with company policy regarding: Fire, Health and safety
- Keg changing and cleaning beer lines
- Excellent product knowledge
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- End of night procedures, thorough scrubbing of the bar and floors including the outside area, entry and exits.
Skills
- Approachable and willing to go the extra mile
- Tidy and well groomed
- Team player able to work well under pressure
- Well-developed problem solving skills with the ability to use my initiative
- Well mannered, courteous and professional at all times
- Sanitation standards
- Organization and Time Management
- Workplace safety
- Customer engagement
- Task delegation
- Equipment maintenance
- POS system operation
- Responsible alcohol service
Certification
- RSA Certificate – Current WA
- Approved Manager License
- W.A. Drivers License – Class C - Manual
- White card
Timeline
Bartender Supervisor
The Commercial Hotel
05.2022 - 05.2023
Utility/Tavern
ISS Facility Services
09.2016 - 02.2018
Team Leader
Bunnings Warehouse
09.2015 - 08.2016
Duty Manager Supervisor
Young George
01.2014 - 08.2015
Restaurant Waitress
Duende Tapas
01.2013 - 04.2014
Bartender/Waitress
Little Creatures Brewing
03.2012 - 04.2014
- RSA Certificate – Current WA
- Approved Manager License
- W.A. Drivers License – Class C - Manual
- White card
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