Khandy Egan

· Documenting and reporting to record evidence and report of any abuse, neglect or other illegal activity to the appropriate authorities.

· Conducting home visits to examine a client’s living circumstances, yarning sessions and Interacting to provide engagement and connection to families and clients.

· Conducting risk assessments asses risk for anyone who may need protection families and children.

· Providing information offer educational information on public resources and referral programs that may help to improve a client's situation.

· Liaising with community services to coordinate support services and referrals for clients (for example, housing, training or employment services).

· Creating safety and wellbeing plans for at risk clients for ongoing review and assessment to ensure client’s (goal plans, safety plans and Home safety check)

· Uploading client documents onto server

· Case Mapping and Genograms

Achievements

· Case work/ reporting

· Planning and evaluating

· Case Mapping

· Goal & safety plans

· Risk Assessments

• Assist with medication
• Administration work
• Advocacy following policy and procedures
• Support house meeting and staff meeting
• Participate in training and staff development
• Defensible documentation and critical incident reporting
• liaising stakeholders
• Support clients and assist them in participating in programs and activities of daily living
• Crisis management
• Support self-care and self-reflection
• Working autonomously and as a member of a team
• follow direction from senior staff and management
• Client transport safety planning and risk assessment
• Accurate DATA entry

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Greeted and seated guests to provide friendly and welcoming experience.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Arranged tables and chairs for special occasions and events.
• Greeted customers and provided menus upon arrival to dining room.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service and offered expert support in every interaction.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Made referrals to appropriate services, following up to confirm patients received access to required care.
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• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Answered telephone calls to provide information and schedule new appointments.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Helped prepare clients for hair service.
• Massaged clients' scalp during shampoos.
• Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.