Khang Tran
Springfield Lakes,QLD
Summary
Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Vu Tran
Springfield Lakes, QLD
01.2022 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Greeted customers, provided menus and answered questions about menu items.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Calculated charges, issued table checks, and collected payments from customers.
Education
Still in School - High School
St Augustines College
50 St Augustines Dr, Augustine Heights QLD 430012-2025
Skills
- Wine pairing
- Order Taking
- Service Quality
- Food presentation
- Table Setting
- Menu knowledge
Languages
Vietnamese
Professional
English
Native/ Bilingual
Timeline
Restaurant Waiter
Vu Tran
01.2022 - Current
Still in School - High School
St Augustines College
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