KHANH LINH NGUYEN
Epping,NSW
Summary
Dedicated professional with extensive experience in the hospitality industry. Consistently maintains a polished appearance and delivers high-quality results on assigned tasks. Reliable and quick to learn, with strong teamwork, communication, and organizational skills. Eager to expand knowledge and pursue opportunities in various customer service roles.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Forhealth Group
12.2024 - Current
- Managed patient scheduling, appointment and assisted with inquiries , ensuring clear communication.
- Maintained accurate patient records.
- Trained new staff on office procedures, enhancing team performance and operational efficiency.
- Implemented improvements in front desk procedures, reducing wait times and increasing patient satisfaction.
Front Desk Manager
Emerald City Hotel
05.2022 - 12.2024
- Monitored front desk traffic and developed customer rapport.
- Handled a multi-line phone system and promptly transferred calls.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Ensured compliance with health and safety regulations.
- Utilized quick problem-solving techniques to ensure customer satisfaction.
CHIROPRACTIC ASSISTANT INTERN
Macquarie University
07.2024 - 10.2024
- Ensure all chiropractic rooms and equipment are thoroughly sanitized in each session.
- Monitor and replenish essential clinic supplies for daily operations.
- Scheduling and managing patient bookings.
- Preparing the patient for treatment and helping with soft tissue massages.
HOUSEKEEPING ROOM ATTENDANT
Emerald City Hotel
08.2021 - 03.2022
- Engaged with guests to understand room requirements and amenities.
- Collaborated with team members to complete tasks efficiently.
WAITRESS SUPERVISOR
EatFun
06.2019 - 02.2020
- Resolved conflicts between guests and employees promptly and effectively.
- Regularly inspected restaurant areas for safety hazards and unsanitary conditions.
Education
Doctor of Physiotherapy
Macquarie University
Sydney, NSWBachelor Of Chiropractic Science - undefined
Macquarie University
Sydney, NSW02.2025
Skills
- Reservation
- Management
- Computer Proficiency
- Telephone Etiquette
- Team Coordination
- Customer Complaint Resolution
LANGUAGES
Vietnamese
Timeline
Medical Receptionist
Forhealth Group
12.2024 - Current
CHIROPRACTIC ASSISTANT INTERN
Macquarie University
07.2024 - 10.2024
Front Desk Manager
Emerald City Hotel
05.2022 - 12.2024
HOUSEKEEPING ROOM ATTENDANT
Emerald City Hotel
08.2021 - 03.2022
WAITRESS SUPERVISOR
EatFun
06.2019 - 02.2020
Bachelor Of Chiropractic Science - undefined
Macquarie University
Doctor of Physiotherapy
Macquarie University