KHANH TRAN
HARRISON,Australia
Summary
Organized and dependable professional with a proven track record in managing multiple priorities effectively. Demonstrated expertise in coordinating complex calendars, international travel, and high-level meeting preparations. Strong administrative skills, including proficiency in MS Office Suite and CRM systems, with a focus on maintaining confidentiality and handling sensitive information. Recognized for improving organizational processes and enhancing productivity through strategic solutions. I am seeking for an APS 5–6 administrative or EA role where I can contribute strong organisational, communication, and problem‑solving skills.
Overview
7
7
years of professional experience
Work History
Executive Assistant APS 5
SERVICES AUSTRALIA
Greenway
08.2024 - Current
- Provide high-level executive support, including complex calendar management, prioritization of competing appointments, and coordination of executive workflows.
- Coordinate meetings, events, programs, and conferences, ensuring agendas, minutes, and logistics are delivered accurately and on time.
- Manage end‑to‑end travel arrangements including flights, accommodation, transport, visas, and expense reconciliation.
- Oversee office operations including repairs, supplies, and administrative processes to support business continuity.
- Track budgets, tasks, and deadlines to support executive decision‑making and reporting.
- Maintain confidentiality, and handle sensitive information with professionalism and discretion.
Receptionist
LYS NAILS AND SPA
Kingston
12.2018 - Current
- Managed bookings, appointments, and client allocation to technicians.
- Maintained stock levels and ensured availability of products.
- Provided high‑quality customer service and built strong client relationships.
- Managed filing, copying, and maintenance of records and documents.
- Supported daily operations to ensure smooth service delivery.
Executive Assistant APS 4
SERVICES AUSTRALIA
Greenway
03.2024 - 08.2024
- Managed executive communications, including inbox triage, phone calls, and scheduling.
- Coordinated travel and accommodation for senior staff, improving efficiency and accuracy.
- Implemented improved filing and document management systems to streamline workflows.
- Maintained office inventory and coordinated supply ordering.
- Acted as a liaison between internal teams to support effective communication and workflow
Service Officer APS 3
SERVICES AUSTRALIA
Greenway
01.2023 - 03.2024
- Delivered high‑quality customer service, managing 30+ enquiries per day while meeting performance targets.
- Resolved customer issues with timely and effective solutions.
- Maintained accurate customer records through manual and digital processing.
- Ensured compliance with government regulations and agency guidelines.
- Assisted customers with enquiries, account updates, and service navigation.
Regulatory Assistance Officer APS 4
THERAPEUTIC GOODS ADMINISTRATION
Fairbairn
12.2022 - 01.2023
- Provided efficient and professional service to stakeholders, resolving enquiries and escalating issues appropriately.
- Analysed information and contributed to problem‑solving and continuous improvement initiatives.
- Participated in team‑building and collaborative activities to support positive workplace culture.
Data Entry Officer APS 3
THERAPEUTIC GOODS ADMINISTRATION
Fairbairn
07.2022 - 10.2022
- Processed registrations, enquiries, and stakeholder updates with accuracy and attention to detail.
- Entered and retrieved data to support TGA databases.
- Provided administrative support across the team.
- Processed payments and account duties using CRM and SAP systems.
Education
BACHELOR OF COMMUNICATION - ADVERTISING
University of Canberra
Belconnen, ACT12.2025
Skills
- Executive and administrative support
- Complex calendar & inbox management
- Meeting, event & conference coordination
- Travel planning & itinerary management
- Stakeholder and customer service
- Document preparation & word processing
- Data entry & records management
- Budget, task & workflow tracking
- Office operations & inventory control
- CRM, SAP, Microsoft Office Suit
- Event coordination
Additional Information
References are available upon request.
Languages
Vietnamese
Full Professional
Timeline
Executive Assistant APS 5
SERVICES AUSTRALIA
08.2024 - Current
Executive Assistant APS 4
SERVICES AUSTRALIA
03.2024 - 08.2024
Service Officer APS 3
SERVICES AUSTRALIA
01.2023 - 03.2024
Regulatory Assistance Officer APS 4
THERAPEUTIC GOODS ADMINISTRATION
12.2022 - 01.2023
Data Entry Officer APS 3
THERAPEUTIC GOODS ADMINISTRATION
07.2022 - 10.2022
Receptionist
LYS NAILS AND SPA
12.2018 - Current
BACHELOR OF COMMUNICATION - ADVERTISING
University of Canberra