Khanh Binh (Lily) Mai
Piara Waters,WA
Summary
Motivated Logistics and Finance student at Curtin University with practical experience in financial administration, customer service, and office operations. Experienced in using Xero for payroll and bookkeeping, processing invoices, managing client enquiries, and maintaining accurate financial records. Strong communication and problem-solving skills developed through daily interaction with customers and coordination of business operations. Eager to begin a career in the banking sector, bringing a high level of attention to detail, organisational capability, and commitment to delivering excellent customer service.
Overview
3
3
years of professional experience
Work History
Accounts & Operations Administrator
LY Nails & Lashes
Byford, WA
11.2025 - Current
- Directed payroll processes and maintained accurate bookkeeping to ensure financial integrity using Xero.
- Performed bank reconciliation and maintained accurate financial records
- Prepared and organised documents for external accountant for BAS and reporting
- Coordinated customer bookings and staff schedules
- Handled customer enquiries across phone, Facebook, and Instagram
- Managed and responded to Google reviews and social media messages
- Created and monitored paid advertising campaigns on social media
- Provided service consultations and prepared quotations for clients
- Coordinated supplier interactions and streamlined order fulfillment to enhance supply chain efficiency.
- Supported daily business operations and administration
Nails Technician
Fantasy Nails
Innaloo, WA
06.2024 - 07.2025
- Specialized in providing detailed manicure and pedicure treatments, ensuring a polished and professional appearance.
- Crafted unique nail art and custom designs in alignment with individual client preferences.
- Established and nurtured strong connections with customers to drive repeat business.
- Facilitated efficient booking processes and ensured high levels of customer satisfaction.
Wholesale Administrator
KIMSON PACKAGING PTY LTD
Malaga, WA
04.2023 - 11.2023
- Administered product pricing updates and maintenance within the system.
- Managed the preparation and distribution of invoices for wholesale customers, enhancing financial operations.
- Facilitated effective communication and resolution of wholesale customer inquiries to support business operations.
- Supported operational efficiency by managing order processing and executing administrative duties.
Education
Finance And Logistics
Curtin University
Perth, WA07-2026
Skills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Document management
- KPI tracking
- Marketing
- Time management
- Customer service
- Teamwork and collaboration
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Decision-making
- Customer service management
- Analytical thinking
- Scheduling
Languages
English
Professional Working
Timeline
Accounts & Operations Administrator
LY Nails & Lashes
11.2025 - Current
Nails Technician
Fantasy Nails
06.2024 - 07.2025
Wholesale Administrator
KIMSON PACKAGING PTY LTD
04.2023 - 11.2023
Finance And Logistics
Curtin University